Customer Service > Return Policy

[MacStudent22]

Long story short, received a 21.5 base model iMac a few weeks ago and all has been fine and dandy until a dead pixel appeared!

Being the pixel perfect perfectionist that I am, and a little upset that my new machine had a bad pixel, I contacted apple 18 days after the order was originally received (14 days is their return policy). I explained my situation, and the rep was able to ship me a new mac and take my old one back for refund...

Not only am I getting a new one, but I don't have to spend any time resorting to my old 2007 white macbook!

Just wanted to share my experience for anyone worried about return policy flexibility a few days out of the 14.

 

[DeusInvictus7]

Umm...just so you know, that process you did will be the same for the whole first year, and possibly 3 years if you buy AppleCare. You don't have to be within 14 days to do an exchange for a defective product.

 

[MacStudent22]

Yeah they've got a policy around how many pixels constitutes defective though. 1 usually doesn't cut it with them.

 

[BiigBiscuit]

You "exchanged" the machine so, therefore, it's covered under the warranty and not the return policy.

 

[MacStudent22]

Actually, because it was a custom order w/ trackpad it was a return, refund, and a new order was placed.