Customer Service > Return Policy

Discussion in 'iMac' started by MacStudent22, Sep 25, 2011.

  1. MacStudent22 macrumors newbie

    Joined:
    Sep 25, 2011
    #1
    Long story short, received a 21.5 base model iMac a few weeks ago and all has been fine and dandy until a dead pixel appeared! :eek:

    Being the pixel perfect perfectionist that I am, and a little upset that my new machine had a bad pixel, I contacted apple 18 days after the order was originally received (14 days is their return policy). I explained my situation, and the rep was able to ship me a new mac and take my old one back for refund...

    Not only am I getting a new one, but I don't have to spend any time resorting to my old 2007 white macbook! :)

    Just wanted to share my experience for anyone worried about return policy flexibility a few days out of the 14.
     
  2. DeusInvictus7 macrumors 68020

    Joined:
    Aug 13, 2008
    Location:
    Kitchener, Ontario
    #2
    Umm...just so you know, that process you did will be the same for the whole first year, and possibly 3 years if you buy AppleCare. You don't have to be within 14 days to do an exchange for a defective product.
     
  3. MacStudent22 thread starter macrumors newbie

    Joined:
    Sep 25, 2011
    #3
    Yeah they've got a policy around how many pixels constitutes defective though. 1 usually doesn't cut it with them.
     
  4. BiigBiscuit macrumors member

    Joined:
    Aug 23, 2011
    #4
    You "exchanged" the machine so, therefore, it's covered under the warranty and not the return policy.
     
  5. MacStudent22 thread starter macrumors newbie

    Joined:
    Sep 25, 2011
    #5
    Actually, because it was a custom order w/ trackpad it was a return, refund, and a new order was placed.
     

Share This Page