How do you feel when talking to a customer support rep goes bad? When they take it upon themselves to make a complete and utter ass of themselves? Be it for their own amusement or terrible personality, it doesn't matter. I live in a pretty little yuppie town and it's no surprise that those very yuppies would be hired to sell computers to each other, but I expected a little more courtesy from Apple. All my dealings with the Michigan Ave store have been pleasant, but ever since I started using the store closer to me, the service and courtesy has gone down the drain. I for one just got off the phone with a wonderful Mac Genius. I asked a simple question, "What speed do you guys usually use when shipping repairs back to your store?". Instead I got asked a question I already answered, "Well we'd have to find out what shipping company they used to send it back to us". "I checked the repair status online and it said DHL, the tracking number won't be updated until tomorrow". It's not like I was demanding my laptop be sent back to me right this instant, although the sooner the better, as I'm sure anyone would agree. I was told a maximum of four days and now I know it won't be back in my possession until Monday at the earliest. So, gah, I don't know, this is frustrating. I didn't pay $2000 for the laptop and then another $400 for the warranty to be treated like a moron. The worst thing was that when I said, "All I want to know is when the laptop will be sent back to your store", the "Genius" responded back by saying, "Oh okay, well have a nice day!". I mean, what the hell? I try my best to not talk down to customer service reps, especially with Apple, but this is a little too much. So, how about everyone else? Vent!