cyberduck only works with the root ftp account!!!!

[yossim]

Hi, I've been using cyberduck with only a few hiccups, but recently, I needed to create an ftp account for one folder. However, whenever I try to log into this new account it refuses to log in!!! I try the main ftp, and it works fine, then I disconnect and try the alternative account. It says that the "login failed" and then keeps prompting me to type in the password- which I do over and over until....well, you get the picture. Can anyone tell me what the problem is?

Thanks in advance...

 

[FourCandles]

Have you tried this with another ftp client? I have had this problem with ftp accounts and the problem has seemed to be with the server rather than the ftp client.

 

[bobr1952]

Some ISPs--like Host Gator--use a different configuration for user created ftp accounts. You create an account "myaccount" but when you use that as your userid and enter password--nothing. Instead you may need "myaccount@yourdomain.com" as the userid. Just a thought as that is how it is with Host Gator for user created accounts.

 

[yossim]

Thank you all very much for your replies. I tried it with both cyberduck and filezilla, and both exhibited the same behavior- the "little" account still doesn't work.