Resolved Damaged Asurion Device

[jerry16]

My boss’ kid basically destroyed the screen of an iPhone 6 or 6s - don’t remember which. He asked me to get the screen replaced for him. I looked on the back and it has Asurion engraved on it which I assume means it’s a refurbished device. Will Apple even replace the screen of a device that’s been refurbished by a third party?

 

[posguy99]

No, they won't. If he has insurance through Asurion why isn't Asurion being asked to replace the phone?

 

[Newtons Apple]

Sounds to me like Asurion owned the phone.

I do not think they carved their name in it just because they had the screen replaced.

 

[44267547]

My boss’ kid basically destroyed the screen of an iPhone 6 or 6s - don’t remember which. He asked me to get the screen replaced for him. I looked on the back and it has Asurion engraved on it which I assume means it’s a refurbished device. Will Apple even replace the screen of a device that’s been refurbished by a third party?

You need to follow up with Asurion first before Contacting Apple.

 

[jerry16]

No, they won't. If he has insurance through Asurion why isn't Asurion being asked to replace the phone?

It's an older phone he just wants to have around as a spare I'm guessing for the next time a screen gets shattered. I don't believe it's activated and is certainly not having insurance premiums paid on it at the moment.

Sounds to me like Asurion owned the phone.

I do not think they carved their name in it just because they had the screen replaced.

Not following your logic here. Original iPhone broken. Asurion sends a refurb to replace. Now Asurion refurb screen shattered and need screen replaced. I hardly think that means Asurion owns the phone.

You need to follow up with Asurion first before Contacting Apple.

Policy not active.

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I called Apple. They said I need to send it in and they'd fix it if they could but I needed to turn off Find my iPhone first. Thanks for your responses.

 

[Newtons Apple]

It's an older phone he just wants to have around as a spare I'm guessing for the next time a screen gets shattered. I don't believe it's activated and is certainly not having insurance premiums paid on it at the moment.



Not following your logic here. Original iPhone broken. Asurion sends a refurb to replace. Now Asurion refurb screen shattered and need screen replaced. I hardly think that means Asurion owns the phone.



Policy not active.

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I called Apple. They said I need to send it in and they'd fix it if they could but I needed to turn off Find my iPhone first. Thanks for your responses.

Why is Asurion’s name carved on the back of the phone?

 

[jerry16]

Why is Asurion’s name carved on the back of the phone?

I don’t know, probably to indicate it’s an Asurion refurbished device. Seems like the most logical explanation.

 

[willmtaylor]

I don’t know, probably to indicate it’s an Asurion refurbished device. Seems like the most logical explanation.

I’ve never heard of such a thing. Ever.

 

[jerry16]

I’ve never heard of such a thing. Ever.

I really don’t know the inner workings of Asurion. All I know is he buys his phones direct from Apple and uses Verizon’s insurance (Asurion). Personally, I use AppleCare+ on my devices precisely because of things like this.

 

[eric89074]

Just tell him it’s no longer covered and the price Apple will charge to replace the screen.

 

[Newtons Apple]

I don’t know, probably to indicate it’s an Asurion refurbished device. Seems like the most logical explanation.

Not ever heard of this practice but learn something every day.