Resolved Damaged Asurion Device

Discussion in 'iPhone' started by jerry16, Mar 27, 2018.

  1. jerry16 macrumors regular

    jerry16

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    #1
    My boss’ kid basically destroyed the screen of an iPhone 6 or 6s - don’t remember which. He asked me to get the screen replaced for him. I looked on the back and it has Asurion engraved on it which I assume means it’s a refurbished device. Will Apple even replace the screen of a device that’s been refurbished by a third party?
     
  2. posguy99 macrumors 6502a

    Joined:
    Nov 3, 2004
    #2
    No, they won't. If he has insurance through Asurion why isn't Asurion being asked to replace the phone?
     
  3. Newtons Apple, Mar 28, 2018
    Last edited: Mar 29, 2018

    Newtons Apple macrumors Core

    Newtons Apple

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    #3
    Sounds to me like Asurion owned the phone.

    I do not think they carved their name in it just because they had the screen replaced.
     
  4. Relentless Power macrumors Penryn

    Relentless Power

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    Jul 12, 2016
    #4
    You need to follow up with Asurion first before Contacting Apple.
     
  5. jerry16 thread starter macrumors regular

    jerry16

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    #5
    It's an older phone he just wants to have around as a spare I'm guessing for the next time a screen gets shattered. I don't believe it's activated and is certainly not having insurance premiums paid on it at the moment.

    Not following your logic here. Original iPhone broken. Asurion sends a refurb to replace. Now Asurion refurb screen shattered and need screen replaced. I hardly think that means Asurion owns the phone.

    Policy not active.

    -------------------

    I called Apple. They said I need to send it in and they'd fix it if they could but I needed to turn off Find my iPhone first. Thanks for your responses.
     
  6. Newtons Apple macrumors Core

    Newtons Apple

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    #6
    Why is Asurion’s name carved on the back of the phone?
     
  7. jerry16 thread starter macrumors regular

    jerry16

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    #7
    I don’t know, probably to indicate it’s an Asurion refurbished device. Seems like the most logical explanation.
     
  8. willmtaylor macrumors G3

    willmtaylor

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    #8
    I’ve never heard of such a thing. Ever.
     
  9. jerry16 thread starter macrumors regular

    jerry16

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    #9
    I really don’t know the inner workings of Asurion. All I know is he buys his phones direct from Apple and uses Verizon’s insurance (Asurion). Personally, I use AppleCare+ on my devices precisely because of things like this.
     
  10. eric89074 macrumors regular

    Joined:
    Sep 19, 2012
    #10
    Just tell him it’s no longer covered and the price Apple will charge to replace the screen.
     
  11. Newtons Apple macrumors Core

    Newtons Apple

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    Jacksonville, Florida
    #11
    Not ever heard of this practice but learn something every day.
     

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