Damaged iPad2

Discussion in 'iPad' started by RogersDA, Apr 24, 2011.

  1. RogersDA macrumors 6502

    Joined:
    Aug 19, 2009
    #1
    The cruise staff damaged the iPad. :(

    [​IMG]

    That made the main button not work very well.

    Got a new iPad from the Genius Bar today.
     
  2. ct2k7 macrumors 603

    ct2k7

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    London or Florida
  3. *LTD* macrumors G4

    *LTD*

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    Canada
  4. kvizzel macrumors 6502a

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    Jan 15, 2011
    #4
    i c wat u did
     
  5. iLucas macrumors 6502

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    Indiana
    #5
    Glad to hear you got a new one.
    but what happened?
     
  6. Nishi100 macrumors 6502a

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    Mar 27, 2010
    #6
    Come on, how could you "forget" the picture?

    [​IMG]
     
  7. Blacklabel34 macrumors 6502

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    Orange County
  8. RogersDA thread starter macrumors 6502

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    Aug 19, 2009
    #8
    We are not quite sure how it happened. We got back to the room and found it that way. It probably hit the side of the table in the room.
     
  9. Ommid macrumors 6502

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    Oct 27, 2008
  10. RogersDA thread starter macrumors 6502

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    Aug 19, 2009
    #10
    There was no charge.
     
  11. rovex macrumors 65816

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    Feb 22, 2011
  12. Ommid macrumors 6502

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    Oct 27, 2008
    #12
    Lucky! If it was cracked back on iPhone 4...
     
  13. miamialley macrumors 68030

    miamialley

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    Jul 28, 2008
    Location:
    Los Angeles, CA
    #13
    Why should you even ask Apple to replace it? You won't buy a car and have someone put a dent in it and take it back to the dealer for a free fix/replacement.

    Am I the only one who thinks this?
     
  14. RogersDA thread starter macrumors 6502

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    Aug 19, 2009
    #14
    I never said I asked Apple to replace it for free. I brought it in to see what the repair would cost. They are the ones that offered to replace it for free.
     
  15. Zermelo macrumors regular

    Joined:
    Nov 18, 2010
    #15
    Since reading a number of posts on mac rumors, I've seen a lot of instances where I would never have guessed Apple would actually replace damaged products outside of production.

    Others have too, and probably say they why not give it a shot. I'm assuming the "geniuses" take a look at the damage and take a look at your history with Apple and probably take a look at their current inventory and make a decision.

    Customer service is worth a lot in today's world, and one reason people are willing to pay a premium. The fact that Apple is willing to do this is some instances says a lot about their customer service, and one reason why they have such a loyal base of consumers.

    While I would not expect for my ipad to be replaced because of accidental damage, nor blame Apple if they refused to replace it, from what I have seen, I would definitely attempt to see if they would be willing to do so. I own quite a few Apple products. I have yet to return one because of any damage, intentional, accidental, or due to non-user defect, but because they make such excellent quality products and appear to have such good customer service, I will keep looking to buy from them.
     
  16. Ommid macrumors 6502

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    Oct 27, 2008
    #16
    Yes but they have, and they may have just done it as a goodwill to keep the customer happy. Some car dealers are known to do this too, especially when it is a new car/ipad
     
  17. miamialley macrumors 68030

    miamialley

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    Jul 28, 2008
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    #17
    Your post lacked any detail whatsoever.

    It's wrong for people not to get replacements for dead pixels, but to exchange for that user damage.
     
  18. RogersDA thread starter macrumors 6502

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    Aug 19, 2009
    #18
    And your post made a stupid assumption based on a lack of knowledge.
     
  19. miamialley macrumors 68030

    miamialley

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    Los Angeles, CA
    #19
    "My iPad got dented." Good post!
     
  20. Ommid macrumors 6502

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    Oct 27, 2008
    #20
    Sorted...
     
  21. RogersDA thread starter macrumors 6502

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    Aug 19, 2009
    #21
    Bad post.
     
  22. mkruck macrumors regular

    mkruck

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    San Antonio, TX
    #22
    Fail.
     
  23. Blakjack macrumors 68000

    Blakjack

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    Jun 23, 2009
    #23
    Since the OP wont say it, Ill say it.

    Shut the **** Up!

    Who cares if it lacked detail. The OP isnt writing a thesis.
     
  24. miamialley macrumors 68030

    miamialley

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    Los Angeles, CA
  25. GadgetAddict macrumors 6502

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    Jul 10, 2010
    Location:
    Brooklyn, NY
    #25
    Soooo..... This post is to rant about the cruise staff or praise Apple product support? Or both?...
     

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