Damaged iTunes Not Working on Mac Mini

Discussion in 'Mac Apps and Mac App Store' started by schwine1, Apr 24, 2017.

  1. schwine1 macrumors regular

    Joined:
    Sep 13, 2008
    #1
    computer: mac mini (late 2014)
    os: os x el capitan (version 10.11.6)
    itunes version: 12.6

    iTunes doesn’t currently work on my desktop computer.
    After clicking onto the iTunes .app icon, the entire menu along the top of the computer screen fades to a dark grey color, and that’s all that happens, the actual software doesn’t open. The iTunes software itself may be corrupted or damaged, and deleting iTunes from the Applications folder doesn’t seem possible because it’s part of the system files of the computer. When iTunes version 12.6 is re-installed over top of the damaged version, that doesn’t fix the problem.

    Thanks for any tips on how to make iTunes work again.
     
  2. Phil in ocala macrumors 6502

    Phil in ocala

    Joined:
    Jul 14, 2016
    #2
    I would simply re-install the OS to your mac mini....you do have a backup drive...right?
     
  3. Partron22 macrumors 68000

    Partron22

    Joined:
    Apr 13, 2011
    Location:
    Yes
    #3
    IIRC, Terminal works to delete iTunes app: ~rm /Applications/iTunes.app
    That should permit a complete reinstall, although you might want to remove prefs files first.
     

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