Damaged my iPhone but Apple came through

Discussion in 'iPhone' started by mstell168, Aug 21, 2007.

  1. mstell168 macrumors newbie

    Joined:
    Aug 21, 2007
    #1
    Just thought I would share my experience, incase any of you have to go through the unfortunate experience of damaging you phone.

    I was out bike riding and the phone fell out of my pocket. Fell in the worst possible way, glass hitting a curb and cracked, I was surprised it didn't shatter. The phone actually worked fine, just cracks all over the screen. I brought it to an Apple, I think they guys at the Genius Bar where more upset than I was. They took down my info, switched my sim card to a loaner phone and took care of the shipping of my damaged phone. In about a 1/2 hour I was on my way. 3 days later, I had a brand new phone sent to my apt. They didn't even bother repairing the screen, just sent me a new phone. Aside from the $30 loaner charge it didn't cost me a penny. I was very surprised, it even said on the damage report, customer negligence or something to that effect and there still was no charge, just stated "Responsibility of AppleCare.

    I could not imagine getting this type of service with any other cell phone brand. Nice work Apple!

    Oh if anyone is wondering the loaner was a fully functional 8gb iPhone, only difference was it had "AppleCare Service" engraved on the back.
     
  2. DopestGingah macrumors regular

    Joined:
    Apr 24, 2007
    #2
    Sounds like you got lucky! But also Apple wants to make sure that everyone who spends $600 on a phone is happy! I can't imagine them doing this kind of "drop it and we will replace it" thing for too much longer though.
     
  3. Sobe macrumors 68000

    Sobe

    Joined:
    Jul 6, 2007
    Location:
    Wash DC suburbs
    #3
    You should tell this guy to throw his phone at a curb a couple of times til the screen cracks.
     
  4. mstell168 thread starter macrumors newbie

    Joined:
    Aug 21, 2007
  5. Macmaniac macrumors 68040

    Macmaniac

    #5
    Apple is never this nice when it comes to the Mac side of things, if you break your screen on a new MBP or MB you are SOL, and they will happily charge you $700-$1k to replace the screen.
    Apparently Apple does not want people who buy a $2500 computer to be happy, but I bet it costs Apple a lot less to replace a screen on an iPhone then it does on a computer.
     

Share This Page