damaged upon arrival

Discussion in 'Mac mini' started by G8DS, Nov 8, 2018.

  1. G8DS macrumors newbie


    Jan 28, 2016
    Just had it delivered, everything going well until removing the tape from the i/o and there is a chip in the unibody,

    spoke to apple support and after going through about 6 different people, they are launching a shipping investigation with the view to replace it, no visual damage to outside of packaging so definitely a internal quality issue

    Part of me is ok with it since its small and will be out of sight vs the whole it cost a lot of money and it should be pristine, just taken a bit of the enthusiasm out of the day and a little bit ruined the whole experience of finally getting a new mini since I've been stuck on the 2012 i5 model until now!

    Anyone else noticed issues with the unibody?

    Attached Files:

  2. marc_b macrumors member

    Nov 6, 2018
    Cologne, Germany
    Ok, why exactly are you telling us?

    This can happen with any product, really.
  3. PJivan macrumors 6502


    Aug 19, 2015
    I think that if you push nicely you will have a replacement, don't be a dick with the support or they may not do the extra mile for you, so yeah, push it nicely and if you feel the current support guy is clueless or not willing to help you try with another one or go to an Apple store. my first job was at support level and I always moved mountains with nice customers.
  4. mgscheue macrumors newbie


    Nov 4, 2018
    Presumably for the reasons he outlined in his post.
  5. Fishrrman macrumors G5


    Feb 20, 2009
    That looks to be a pretty bad gouge.

    I'd want it replaced.
  6. harriska2 macrumors 6502


    Mar 16, 2011
    Aren’t they using recycled aluminum and other materials? Isn’t a composite body?
  7. Dr. Stealth, Nov 8, 2018
    Last edited: Nov 8, 2018

    Dr. Stealth macrumors 6502a

    Dr. Stealth

    Sep 14, 2004
    That's pretty interesting. It looks like an actual chip. If it was quality aluminum it would never "chip", maybe dent or deform but never chip. Like harrisk2 brought up, it looks like some type of composite. Like maybe Pot Metal.

    I believe they used to be machined from a solid billet of aluminum, that looks more like a lower quality die-casting.
  8. F-Train macrumors 6502

    Apr 22, 2015
    New York
    Hmm. AppleCare+ is starting to look attractive. Covers two incidents of accidental damage to the enclosure with a US$99 deductible.

  9. Royksöpp macrumors 6502a


    Nov 4, 2013
    Don't mess with the hassle. Just return it. It's damaged and apple has a 14 day return policy. QC has taken a hit in recent years so this shouldn't come as a suprise.
  10. D.T. macrumors G3


    Sep 15, 2011
    Vilano Beach, FL
    I'd say in the OP's case, they should throw in some free AC for their hassle!
  11. F-Train macrumors 6502

    Apr 22, 2015
    New York
    I was planning on getting AppleCare+ anyway, partly because I'll be moving my mini around, and this thread pretty much settles it. If the owner is paying the bill, I wonder what it costs to replace that enclosure.
  12. kaibob macrumors regular

    Jun 21, 2010
    Prescott, Arizona
    I'd always wonder what caused that sort of damage and if it damaged anything else. I'd return it.
  13. PJivan macrumors 6502


    Aug 19, 2015
    Aluminium means nothing, there is no pure alluminium but only several type of alloy with different mechanical characteristics, some base on magnesium very light, sone with zinc, silicon, etcc. Etcc. it really depends if you want high tensile strength, flexibility, stiffness, lightness and so on, generally magnesium one is very light and stiff but it chip 5000 series, same for 4000 series with silicon.
  14. ElectronGuru macrumors 65816

    Sep 5, 2013
    Oregon, USA
    I make a variety of products out of 6061, 2024, and 7075 aluminum. Anodize is preferred because its harder than the base metal. But harder materials are also more fragile. So anodize is not impervious and will show the color of the underlying material when broken off (chipped).

    The main question though is the color of the anodize. Silver anodize (especially the bright ano apple uses) is the same color as the aluminum underneath. Broken away, it appears not to chip, even when it has. Black anodize apple is switching to (and uses on the new mini) is trickier. Now the colors don't match and the bright silver material underneath will contrast when the black shell above is dented or removed.

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