Dang!! Black spot on new iMac 27"

Discussion in 'iMac' started by BrunoMac, Jan 11, 2010.

  1. BrunoMac macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #1
    I have a black speck under the glass of my new iMac 27", not sure if it's a dead pixel or a spec of dust. I can't stop staring at it should I take it back?:(
     
  2. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #2
    If it's perfectly rectangular it's a dead pixel, - if not then it's dust, which you can remove with some suction cups and a can of compressed air.
     
  3. BrunoMac thread starter macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #3
    It's dust but screw that I'm not using any suction cups, I'm taking it back tomorrow.
    Now to decide if I'm getting another one or getting my money back.:(
     
  4. rkaufmann87 macrumors 68000

    rkaufmann87

    Joined:
    Dec 17, 2009
    Location:
    Folsom, CA
    #4
    Huh?

    You'd really consider asking for your money back because of a spec of dust?
     
  5. djcorrosive macrumors regular

    Joined:
    Feb 22, 2009
    Location:
    Brisbane, Australia
    #5
    LOL good one.
     
  6. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #6
    Once you realize how difficult it is to keep dust out of behind the glass in manufacturing, you'll regret taking back your otherwise perfect (?) iMac for this issue. It takes too seconds to tilt the glass out and blow a gust canned air in there. Boom. You don't even need to take your iMac off the desk to do this!
     
  7. BrunoMac thread starter macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #7
    Are you serious, I just dropped 2 grand and you think I should have a black spec under my screen?
    :confused:
    I have a big old suction cup , how do I do this? Thanks for the help.
     
  8. macjunk(ie) macrumors 6502a

    Joined:
    Aug 12, 2009
    #8
    i feel you should just take it back and get it removed!! 2grand is not hay and you deserve a screen without a speck of dust!!I am not sure why you would want to try removing the glass panel and all....
     
  9. Bitwise macrumors member

    Joined:
    Jan 1, 2010
    Location:
    Portland, OR
    #9
    Really? It's not difficult to remove the glass. If you feel uncomfortable doing it yourself then you could have a tech at the Apple Store do it for you. It's just a spec of dust. It's not like your screen is flickering or you're suffering from the infamous cat pee screen. Or are you? ;)
     
  10. PeckhamBog macrumors 6502

    PeckhamBog

    Joined:
    Nov 28, 2007
    Location:
    London
    #10
    This thread reminds me of this other one -
    http://forums.macrumors.com/showthread.php?t=830240&page=2

    which included the rather traumatic post -
    Here's a link on how to do it without drama -
    http://www.youtube.com/watch?v=9cHMHzq5E5I

    or by the experts -
    http://www.ifixit.com/Teardown/iMac-Intel-27-Inch/1236/1

    Hope this all helps.
     
  11. iPhysicist macrumors 6502a

    iPhysicist

    Joined:
    Nov 9, 2009
    Location:
    Dresden
    #11
    Of course he should feel uncomfortable with putting hands on a BRAND new and under guaranty iMac.

    If its that hard to keep the screen clean of dust in a production hall (which surley is a cleanroom) its nearly impossible to keep it clean on your desk. Dont be a fool. - Let it do the Apple guys and demand a cup of coffee for your patience.

    (For sure one can do it on his own, BUT why should one risk the guaranty for just a piece of dust)
     
  12. HLdan macrumors 603

    HLdan

    Joined:
    Aug 22, 2007
    #12
    I don't think he was saying you should live with it, he was questioning why you would get a refund rather than just exchange it. What would be the point in getting a refund?
     
  13. BrunoMac thread starter macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #13
    So I took it to Apple and they offered to fix it, I said sure, ten minutes later they came back and said they had an issue while removing the screen. They offered me a new one and I said sure but I didn't have time to look at it in the store. I got home and it had another dirt spot! Now I have to go back Thursday after work. I'll have no computer for another day. I'd go tonight but it's my birthday and I have things to do.
    I won't leave the store before checking it out this time. At least the aplle folks were nice I'll update Thursday.



    Posted from my iPhone so sorry if spelling issues.
     
  14. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #14
    Jesus!!! did they just drop it while removing the glass?? what a bunche of butterfingers, did you asked what happened?

    but then again what are the odds, when giving a new one it has the same dirt spot....is it in the same place the other?
     
  15. BrunoMac thread starter macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #15
    Different bigger spot on the new one. I'll be more patient this time because I am clearing my schedule to deal with it. So far Apple has been cool, should be an interesting day.
     
  16. Kebabselector macrumors 68030

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #16
    I think if you look closely most iMacs probably have some dust ingress. Mine did (along with other faults), so it went back for a refund.

    The manufacturing process shouldn't allow dust to get in.
     
  17. BrunoMac thread starter macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #17
    No it shouldn't!!! I'm giving them one shot tomorrow, if it isn't meant it isn't meant!
     
  18. WilliamG macrumors G3

    Joined:
    Mar 29, 2008
    Location:
    Seattle
    #18
    There's no such thing as "isn't meant." yes dust is unfortunate and can be annoying, but it's fixed SO EASILY. I fixed a speck of dust without even moving the iMac/turning it off. You just hold the aluminum while pulling on the corners with the suction cups. You don't even need to even remove the glass completely. Just tilt it forward from the top and blow a bit of air in there. Boom, problem fixed.
     
  19. Kebabselector macrumors 68030

    Kebabselector

    Joined:
    May 25, 2007
    Location:
    Birmingham, UK
    #19
    Assuming you've actually blown the dust out and not forced it into a recess only for it fall out again at a later date.

    What happens if the glass cracks during this process? Will Apple kindly repair it free of charge?
     
  20. BrunoMac thread starter macrumors regular

    BrunoMac

    Joined:
    Aug 6, 2008
    #20
    Last night at the Apple store was fun, at first some manager gave me crap for returning my second one. A cool genius came over and told him that I had a dead pixel and to return the computer. We started the 3rd one up in the store and it looked fine. So far so good, the genius offered me a free keyboard with number pad since it was my 4th time in the store this week. I don't really love the keyboard but it was a very generous offer.
    I really hope this computer works out, I love it so far. I do wish I NEVER read anything about yellow screens though, I'm constantly trying to determine if my screen is slightly yellow or not.:)

    Hopefully I finally have a good iMac. Thanks for all the input.
     
  21. Yakuza macrumors 6502a

    Yakuza

    Joined:
    Jul 24, 2007
    Location:
    Lisbon, Portugal
    #21
    good luck with the (finally) good machine :p it was about time
     
  22. MacHamster68 macrumors 68040

    MacHamster68

    Joined:
    Sep 17, 2009
    #22
    these production lines are in clean rooms the people there even have to wear hairnets and beardnets and some overshoes to avoid any dust, at least thats how things had been done when i worked for siemens nixdorf
    so dust can only appear if someone does not follow the rules , consequence
    he should get a bollocking and his supervisor ,who is responsible to watch what is going on should get one too as all these return iMacs because of dust even when it can be removed in the shop cost apple money,
    poor apple we should start to make donations so they can carry on dusting iMacs
     

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