data recovery?

Discussion in 'Mac Apps and Mac App Store' started by hechiquera, Jun 10, 2011.

  1. hechiquera macrumors newbie

    Jun 10, 2011

    I have a WD 500 GB portable passport and about 2 months ago while I was watching movie from it, it dropped (with the help of my puppy) and crashed. Since then whenever I try to plug it in it tells me that it cannot be read and I should choose between 3 options - ignore, eject, initialize. I chose initialize yet nothing happens. It cannot verify or erase the disk. (oh and it keeps showing me that I have a external that is the size of 2 TB)

    I downloaded data recovery 3 and try to scan it and again nothing! it keeps giving me the error number -4.

    The external was divided in 2 (one part for Mac and one part for PC). Is there anything I can do after this point? Any solutions for my hard drive? It was almost full. :(
  2. mstrze macrumors 68000

    Nov 6, 2009
    Sounds like when it dropped (physically?), something mechanical happened and it's not likely to ever work again. it recognizes that a drive is attached and what size it is, but it's most likely that the read-write heads which were over the platters(discs) inside the drive while you were watching a movie, crashed into those platters and are either stuck there, or have done severe damage to the platters themselves. It doesn't sound user-recoverable at this point.

    Hopefully you had a backup and can rebuild the data on the drive.

    Some of that data may be recoverable through a service which would take apart the drive and scan the platters individually, but this is extremely costly (generally a couple of hundred dollars.)
  3. hechiquera thread starter macrumors newbie

    Jun 10, 2011
    aw man!

    no i didnt have a back up. On that day I had my ex-external transfer to this one.

    Thank you for your response.

    And yes it was physical.

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