Hi! I have a WD 500 GB portable passport and about 2 months ago while I was watching movie from it, it dropped (with the help of my puppy) and crashed. Since then whenever I try to plug it in it tells me that it cannot be read and I should choose between 3 options - ignore, eject, initialize. I chose initialize yet nothing happens. It cannot verify or erase the disk. (oh and it keeps showing me that I have a external that is the size of 2 TB) I downloaded data recovery 3 and try to scan it and again nothing! it keeps giving me the error number -4. The external was divided in 2 (one part for Mac and one part for PC). Is there anything I can do after this point? Any solutions for my hard drive? It was almost full.