Hi,
Data Rescue II was recommended to me recently to retrieve erased files from an external 1TB hard drive, where the files were accidentally erased whilst initializing another (now discovered as a faulty) external hard drive. I was led to believe by the sales person that the lost data could be recovered completely with no change, but now since using the software it seems this is not the case. As recommended, I scanned the drive using the scan specifically for deleted files, proceeded with the recovery (happy to see it had recovered all of the expected files, plus more) but then discovered that none of the files had their original file name (everything is now renamed with numbers relating to the file, and the file type). I have tried calling ProSoft several times now during their opening hours, and sent several emails to enquire further about the recovery process, but never receive an answer.
It would be great if anyone here has had a similar/same problem or knows if there is a way of retrieving the lost files with original file names intact. I fear that this software has left me with no choice but to open each file and rename individually, which is sure to be an epic task for the amount of files that were on the drive!
Thanks
Data Rescue II was recommended to me recently to retrieve erased files from an external 1TB hard drive, where the files were accidentally erased whilst initializing another (now discovered as a faulty) external hard drive. I was led to believe by the sales person that the lost data could be recovered completely with no change, but now since using the software it seems this is not the case. As recommended, I scanned the drive using the scan specifically for deleted files, proceeded with the recovery (happy to see it had recovered all of the expected files, plus more) but then discovered that none of the files had their original file name (everything is now renamed with numbers relating to the file, and the file type). I have tried calling ProSoft several times now during their opening hours, and sent several emails to enquire further about the recovery process, but never receive an answer.
It would be great if anyone here has had a similar/same problem or knows if there is a way of retrieving the lost files with original file names intact. I fear that this software has left me with no choice but to open each file and rename individually, which is sure to be an epic task for the amount of files that were on the drive!
Thanks