Daughter forgot to erase iPod Touch

Discussion in 'iPod touch' started by JamesDibben, Mar 21, 2018.

  1. JamesDibben macrumors newbie

    Joined:
    Nov 4, 2011
    #1
    So we just shipped an iPod Touch 5th generation through an eBay sale.

    I just discovered that my daughter did not erase the iPod. It still has a 4 digit screen password and everything.

    I'm really not sure where to start to protect all the data and still help the purchaser use the device.

    I was going to log into iCloud and remove the device, but I'm still faced with needing to let the new user know the screen password so he can get in. Still, my daughter's personal data is all in there.

    I don't even know the skill level of the person on the other end. If he's young and has little or no experience with apple devices, he may be in for some trouble.

    Anyone have an idea on what I should do?
    --- Post Merged, Mar 21, 2018 ---
    I'm thinking help the new user just connect to iTunes in recovery mode and erase it?

    That seems ways after than having her reset passwords on her account and giving him the screen password.

    For some reason I was thinking "find my iPod" would keep him from even restoring with iTunes.
     
  2. Darmok N Jalad macrumors 65816

    Darmok N Jalad

    Joined:
    Sep 26, 2017
    Location:
    Tanagra
    #2
    You will probably have to ask the buyer return the item so you can set it up for them. From what I understand, even if you remotely wipe it, you can only regain access to the device with the iCloud account that remotely wiped it.
     
  3. Richdmoore macrumors 68000

    Richdmoore

    Joined:
    Jul 24, 2007
    Location:
    Troutdale, OR
    #3
    I think you need to remove it from the find my iPhone page at www.icloud.com, if not the activation lock will require the apple id password after a DFU restore.

    I think you have to put in the password/passcode of the phone to allow it to connect to iTunes on any computer that it is not already synced with as well.

    Perhaps you could give the passcode and have the connect to wifi, then after that you can do a remote wipe using iCloud.com? Finally remove it from iCloud.com to allow a new activation/setup?

    Honestly, if I was a buyer, I would be pretty mad to have to be put through all these hoops after buying a phone. They may just do a chargeback/refund. Hopefully they will work with you.
     
  4. JamesDibben thread starter macrumors newbie

    Joined:
    Nov 4, 2011
    #4
    Yeah, that's probably a good idea.

    I feel horrible for letting this happen to someone. I've been using eBay since 2000. I've just never sold there before. It all happened so fast that I was not able to make sure my daughter wiped it first.

    I already sent an email to the customer letting hime know what happened. I was assuming he could connect to iTunes and wipe it. Looks like I'm forced to give him the 4 digit code to unlock it.

    Hopefully, he's willing to get on the phone with me and I can remote wipe it once he has it connected to his wifi.
     
  5. Paddle1, Mar 21, 2018
    Last edited: Mar 21, 2018

    Paddle1 macrumors 68040

    Joined:
    May 1, 2013
    #5
  6. JamesDibben thread starter macrumors newbie

    Joined:
    Nov 4, 2011
    #6
    Those two articles are helpful!

    He never responded to my message letting him know what's going on. Maybe once he gets it he will contact us, or he knows what to do already. He only has about 6 purchases, so he might be super young.
     
  7. deaglecat, Apr 2, 2018
    Last edited: Apr 3, 2018
  8. JamesDibben thread starter macrumors newbie

    Joined:
    Nov 4, 2011
    #8
    Thankfully, this customer was as chill as could be. We ended up making contact and I remotely wiped the device.
     

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