iPod touch Daughter forgot to erase iPod Touch

[JamesDibben]

So we just shipped an iPod Touch 5th generation through an eBay sale.

I just discovered that my daughter did not erase the iPod. It still has a 4 digit screen password and everything.

I'm really not sure where to start to protect all the data and still help the purchaser use the device.

I was going to log into iCloud and remove the device, but I'm still faced with needing to let the new user know the screen password so he can get in. Still, my daughter's personal data is all in there.

I don't even know the skill level of the person on the other end. If he's young and has little or no experience with apple devices, he may be in for some trouble.

Anyone have an idea on what I should do?
[doublepost=1521685999][/doublepost]I'm thinking help the new user just connect to iTunes in recovery mode and erase it?

That seems ways after than having her reset passwords on her account and giving him the screen password.

For some reason I was thinking "find my iPod" would keep him from even restoring with iTunes.

 

[Darmok N Jalad]

You will probably have to ask the buyer return the item so you can set it up for them. From what I understand, even if you remotely wipe it, you can only regain access to the device with the iCloud account that remotely wiped it.

 

[Richdmoore]

I think you need to remove it from the find my iPhone page at www.icloud.com, if not the activation lock will require the apple id password after a DFU restore.

I think you have to put in the password/passcode of the phone to allow it to connect to iTunes on any computer that it is not already synced with as well.

Perhaps you could give the passcode and have the connect to wifi, then after that you can do a remote wipe using iCloud.com? Finally remove it from iCloud.com to allow a new activation/setup?

Honestly, if I was a buyer, I would be pretty mad to have to be put through all these hoops after buying a phone. They may just do a chargeback/refund. Hopefully they will work with you.

 

[JamesDibben]

Yeah, that's probably a good idea.

I feel horrible for letting this happen to someone. I've been using eBay since 2000. I've just never sold there before. It all happened so fast that I was not able to make sure my daughter wiped it first.

I already sent an email to the customer letting hime know what happened. I was assuming he could connect to iTunes and wipe it. Looks like I'm forced to give him the 4 digit code to unlock it.

Hopefully, he's willing to get on the phone with me and I can remote wipe it once he has it connected to his wifi.

 

[Paddle1]

I don't see why it needs to be shipped back, remove iCloud lock if it has it: http://osxdaily.com/2014/07/21/remove-icloud-activation-lock-from-iphone/ and then have them restore it with DFU or Recovery mode (this doesn't require a passcode: https://support.apple.com/en-ca/HT201263) They can connect to wifi during initial setup which would then remove iCloud lock if necessary. The only problem is if they don't have a computer.

 

[JamesDibben]

Those two articles are helpful!

He never responded to my message letting him know what's going on. Maybe once he gets it he will contact us, or he knows what to do already. He only has about 6 purchases, so he might be super young.

 

[deaglecat]

..

 

[JamesDibben]

Thankfully, this customer was as chill as could be. We ended up making contact and I remotely wiped the device.