Dbrand not delivering/responding

Discussion in 'iPhone Accessories' started by FilipH, Sep 20, 2016.

  1. FilipH macrumors regular

    Joined:
    May 19, 2008
    Location:
    Apple Land
    #1
    Is anyone else having problems with Dbrand? I ordered and paid skins worth 38,85 usd more then 8 days ago through their website.

    The confirmation email says "We'll email you with shipping details in the next 72 hours." I emailed them about an update, and again there is no reply.

    No reaction or shipping from them. I hope they are not scamming me. Is this normal behaviour from them?
     
  2. FilipH thread starter macrumors regular

    Joined:
    May 19, 2008
    Location:
    Apple Land
    #2
    little update : 2 weeks after buying/paying still no word from Dbrand. No update on shipping or reply to my email ... weird. Would not recommend them anymore after this poor experience.
     
  3. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #3
    Disappointing, for sure. They on Twitter or Facebook?
     
  4. Bathplug macrumors 6502a

    Joined:
    Jul 12, 2010
    #5
    I'm sure I read they start shipping from the 22nd Sept.
     
  5. apeaceofstrange macrumors member

    Joined:
    Nov 29, 2014
    #6
    Dbrand is a good product but I won't order from them anymore unless it becomes possible through amazon prime. Only received one of my three orders over the years
     
  6. FilipH thread starter macrumors regular

    Joined:
    May 19, 2008
    Location:
    Apple Land
    #7

    I just looked them up on https://www.facebook.com/dbrandSkins/

    Many people complain about not receiving their products.
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #8
    Unfortunate.

    Personally, I don't mind waiting for a product, but not communicating with the customers is a "no-go" for me.
     
  8. serialtoon macrumors 6502a

    serialtoon

    Joined:
    Jul 1, 2009
    Location:
    Long Beach
    #9
    Ive had issues with them in the past. They have started to become quite a bit scummy (my opinion!) over the past couple of months. Welcome to dbrand!
     
  9. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #10
    Here's a screenshot of their Facebook page. Not good.

    IMG_0615.PNG
     
  10. rambo47 macrumors 6502a

    rambo47

    Joined:
    Oct 3, 2010
    Location:
    Denville, NJ
    #11
    The good news is that they do seem to respond, albeit sporadically, to folks on Facebook. It sounds to me like it's a small time operation and you have just a few people trying to handle the whole thing. Almost like it's a business being run out of somebody's garage.
     
  11. FilipH thread starter macrumors regular

    Joined:
    May 19, 2008
    Location:
    Apple Land
    #12

    After complaining on facebook, they suddenly replied my email and claim they have shipped it today. The power of social media :)
     
  12. pojo1806 macrumors 68000

    Joined:
    Feb 6, 2013
    Location:
    United Kingdom
    #13
    They are too busying kissing the a-holes of tech YouTubers (and giving them free stuff) to send their orders out that people have paid for.
     
  13. imlovinit macrumors 6502

    imlovinit

    Joined:
    Feb 8, 2012
    #14
    I was just thinking that I am constantly see them being pimped out on YouTube. It says a lot when they only respond to complaints or inquires once called out on social media. Small business or not.

    Despite their customer service, what do you guys think of the quality? I haven't found anything on their site that is eye catching or something I couldn't find cheaper elsewhere, so I'm generally curious is the quality worth it?
     
  14. pojo1806 macrumors 68000

    Joined:
    Feb 6, 2013
    Location:
    United Kingdom
    #15
    I had the black leather on my old Nexus 6 but I took it off after a week or 2, not only did it feel cheap it also ruined the back of the Nexus 6, maybe it didn't play well with the plastic or whatever the back is made of. It looked like this..

    [​IMG]

    Only the red was also white... Dunno what happened.
     
  15. imlovinit macrumors 6502

    imlovinit

    Joined:
    Feb 8, 2012
    #16

    Yikes! That's quite disappointing. Were you able to get a refund? Might be a silly question considering how their service seems to be but for something like that to happen within such a short period of use, that deserves a no questions asked refund.
     
  16. pojo1806 macrumors 68000

    Joined:
    Feb 6, 2013
    Location:
    United Kingdom
    #17
    They ignored me on Facebook, Twitter, Instagram and email so I let it slide, not worth the effort for £10 or whatever I paid.
     
  17. imlovinit macrumors 6502

    imlovinit

    Joined:
    Feb 8, 2012
    #18

    That's crappy. Good to know who/what to stay away from.
     

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