Dead Apple Pencil

Discussion in 'iPad Accessories' started by The-Pro, Jan 19, 2017.

  1. The-Pro, Jan 19, 2017
    Last edited: Jan 19, 2017

    The-Pro macrumors 65816

    Joined:
    Dec 2, 2010
    Location:
    Germany
    #1
    Greetings,
    So i purchased an Apple pencil with my 12.9" ipad pro quite a while ago and I used it back then briefly, I ended up misplacing the pencil and have now again found it.

    Im currently trying to use it but it seems to have a problem with the battery.
    When I plug it into the ipad it connects and disconnected constantly every few seconds. The widget briefly shows the battery %, it quickly climbs to 100% after a few connects and disconnects but when i unplug it it doesnt connect anymore. After plugging it in again it shows a message that the Apple pencil battery is low at 1%.
    I have all ready left it plugged in to the ipads charger through the adapter for nearly an hour.

    Is it possible that the battery has been bricked by it not being used in probably like a year? Doesn't make sense to me as the battery should have an under voltage cut off to prevent this from happening...

    Any advice?

    cheers

    edit, it is now saying 3% every time I plug it into power and it connects. It has not been going above that.
     
  2. bensisko macrumors 65816

    Joined:
    Jul 24, 2002
    Location:
    The Village
    #2
    Did you try restarting the iPad? Early on I had a connection issue similar to what you are describing and the solution ended up being to restart the iPad.
     
  3. mmomega macrumors demi-god

    mmomega

    Joined:
    Dec 30, 2009
    Location:
    DFW, TX
    #3
    Exact. Same. Problem today.
    Going to take it to Apple tomorrow I think and see if they'll switch her out.

    Again.... exact same issues.
     
  4. The-Pro thread starter macrumors 65816

    Joined:
    Dec 2, 2010
    Location:
    Germany
    #4
    At least im not alone :D

    I did restart the iPad yeah. It didn't help sadly. Had the pencil on charge (well, plugged in) all night and its not changed. Its just not charging. From my knowledge with batteries this means the cell is dead. Im amazed this can happen though from not using it. Li-ion batteries even when at an empty state should be break if kept at that state for long periods of time.

    Ive been reading about quite a lot of people having the pencil replaced due to failing batteries...

    Flying to the other side of the world tomorrow, maybe I can get it exchanged there as getting an appointment at the genius bar where I am is impossible.
     
  5. bensisko macrumors 65816

    Joined:
    Jul 24, 2002
    Location:
    The Village
    #5
    You don't necessarily need an appointment. With something like that they should accept a walk in - they're not going to repair it.
     
  6. The-Pro thread starter macrumors 65816

    Joined:
    Dec 2, 2010
    Location:
    Germany
    #6
    Walk ins are worse here. I went there recently, all I needed was a new cable for my Beats solo 2 headphones because the cable was defective when I took it out of the box, at 9:45am, 15mins after store opening and there was a waiting time for walk ins of 2 hrs all ready!!! If you go mid day you need to wait until the evening, its silly. So I asked really politely and that all I want is a cable and I will pay for it if necessary (I couldnt be bothered with waiting plus another 1hr drive) but there was no way, I had to wait. After asking why on earth they dont sell replacement audio cables he told me to order a fake one from amazon :D so I did.
    Ill see how it is when im in Australia :D
     
  7. Donka macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #7
    I have the exact same issue with my pencil. Did you get it swapped out okay?
     
  8. Donka macrumors 68020

    Donka

    Joined:
    May 3, 2011
    Location:
    Scotland
    #8
    Took mine to an Apple Store today and they swapped it out for a brand new retail unit even though mine was out of warranty.
     
  9. The-Pro thread starter macrumors 65816

    Joined:
    Dec 2, 2010
    Location:
    Germany
    #9
    So I called apple support and he briefly put me on hold, then came back about 2 mins later saying they will send me a replacement unit for no cost! Pretty awesome considering its over a year old and out of warranty.
    Its arriving tomorrow! (should have been here yesterday but they never sent the link for me to pay the deposit)

    My guess is apple has an unofficial exchange program as the dying battery seems to be quite common.
     
  10. jyperjp macrumors newbie

    Joined:
    Mar 12, 2017
    Location:
    Japan
    #10
    Same thing happened to me. Went to the Apple store today and the nice staff person said Apple charges $80 for a replacement since it is (3 months) over warranty coverage. I suppose that is a break from the retail price but what is to stop this dead battery issue from occurring again, probably (knowing my luck) just after warranty expiration?
     
  11. The-Pro thread starter macrumors 65816

    Joined:
    Dec 2, 2010
    Location:
    Germany
    #11
    80????? :eek: You dont even get a years worth of warranty with the replacement, my replacement has 90 days warranty and thats it. Now I know I got it for free but it would be no different for you. Id be inclined to pay 20$ more for a years worth of warranty to be honest, especially if you consider they seem to die rather easily...
     
  12. davidrichter macrumors newbie

    davidrichter

    Joined:
    Nov 13, 2015
    #12
    My Pencil died too. First i had issues with short connection dropouts while drawing. Then the Pencil disconnected for longer times. I tried charging to 100 after full discharge in the hope it would do some kind of "restart". Rebooted iPad a dozen times and tried to reconnect the pencil. Now it seems completely dead, just few months after the guarantee ended. An over 100,-€ Stylus really should last longer.
     
  13. Larrupin, Jul 15, 2017
    Last edited: Jul 16, 2017

    Larrupin macrumors member

    Larrupin

    Joined:
    Apr 18, 2010
    Location:
    California
    #13
    Same issue here - just got back from Apple Store and they confirmed it is dead - 14 months after purchase and 5 of those it wasn't used at all. It is great when it works but not worth $100 a year. I was hoping I could get a replacement, or some kind of deal, since it wasn't very far out of warranty but no dice. Very disappointing for a device with such promise from a company which usually does not skimp on quality.
     
  14. mattdeezy macrumors member

    Joined:
    Jul 3, 2011
    #14
    I know you have all probably tried this, but I thought mine was dead. Plugged it in and it wouldn’t charge. Fixed it by leaving it plugged in and connecting to it in Bluetooth settings on the iPad.
     
  15. Jertom macrumors newbie

    Joined:
    Aug 9, 2017
    #15
    Same here, pencil became useless somewhere between 10 and 14 months when most of its time was spent sitting untouched in its box. Battery dead and showing 3%.
    The Apple genius seemed surprised too that their product was dead so quickly but could only "offer" a repair costing close to the price of a new pencil (90 USD).

    I would expect a longer lifespan for this pencil whether it is used daily or packed in the box. Definitely not willing to buy a new one every year.
     
  16. jetjungle1 macrumors newbie

    Joined:
    Aug 29, 2017
    #16
    --- Post Merged, Aug 29, 2017 ---
    I am a designer who uses an apple pencil for work. I have 2 dead ones here and after hours online with apple the best they can do is offer me full price replacements. thanks apple! these are $100 ea items and I have 2. one never used until i opened the package recently because i needed my 'backup'. both dead with very little/ no use... what a joke. the only reason i bought the ipad pro was the pencil, and now I have 2 $100 plastic sticks/ $1000 ipad... not. unacceptable. at. all. please step up apple. this kind of thing makes you look like samsung....
     
  17. jetjungle1 macrumors newbie

    Joined:
    Aug 29, 2017
    #17
    OK- all is forgiven and Apple is once again the best co. on earth. new pencils are in hand and working great. No Charge. So happy!
    Thanks Apple for owning this! (still hate that I had to go through a few long, arduous calls to get there.. but so it is...)
     
  18. pat500000 macrumors G3

    pat500000

    Joined:
    Jun 3, 2015
    #18
    There's newer version? Or are you saying they are replacing under 1 yr warrenty.
     
  19. Cheesybugger macrumors newbie

    Cheesybugger

    Joined:
    Sep 22, 2017
    #19
    Thankfully the warranty is two years here in France as mine has died on me. Calling them tomorrow to see what they say. I don’t really fancy the hour 45 drive all the way to my nearest Apple store which will cost me half of the price of the pencil in tolls, parking and fuel :(
     
  20. Cheesybugger macrumors newbie

    Cheesybugger

    Joined:
    Sep 22, 2017
    #20
    So after a couple of very long calls talking to some Apple guy in Portugal apparently, thankfully they called me, I finally got them to agree that EU consumer law states that they have to give two years warranty and not their standard one year. My replacement pencil arrived today via UPS and the dead one went back to Apple.

    What annoys me is only last month my closest (three hour round trip so not close) Apple store replaced my faulty iPad Pro under warranty without any hesitation but the online staff tried to tell me that the pencil was out of warranty. I bought the pencil at the same time as the iPad at the same store in December 2015.

    Anyway lets hope this pencil lasts longer than the first one.
     
  21. ImBuz macrumors 6502

    ImBuz

    Joined:
    Oct 23, 2014
    Location:
    California
    #21
    I thought y pencil was dead at one time--turned out it was just a loose end--tightened up and all was well
     
  22. Geminiwolf macrumors newbie

    Geminiwolf

    Joined:
    Oct 7, 2017
    #22
    same issue here. I'm gonna call Apple Support tmr, not sure the replacement is available or not since its out of warranty T.T
     
  23. Geminiwolf macrumors newbie

    Geminiwolf

    Joined:
    Oct 7, 2017
    #23
    Hi there. So apple exchange all 2 pencils for u even they are out of warranty??
     
  24. aaiello macrumors newbie

    Joined:
    May 12, 2018
    #24
    Wow! That’s great! Impressive that you were able to not only get one, but two pencils replaced! How did you get them to agree to replace it?


    Unfortunately I’m having the exact same issue now. I too hadn’t used it for about a month and the next time I went to go plug it in, it would not hold a charge. This is clearly a very serious issue (or will be soon) on Apple’s end. I’m starting to see more and more one star reviews on the product and the same time/period and experiences from other users.

    I will try to pass my story and warning onto other people. BEWARE!
     
  25. Cheesybugger macrumors newbie

    Cheesybugger

    Joined:
    Sep 22, 2017
    #25
    --- Post Merged, May 12, 2018 ---
    Apple did replace my dead pencil but after a month or so that one also died. I threw it in the bin. Its a rubbish product. I was a big Apple fan but these days its hard to keep up the enthusiasm for todays batch of overpriced and underwhelming products.
     

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