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Dead Battery - No Warranty

M

Miriel

macrumors newbie
Original poster
Jan 4, 2007
9
0
So I have a Macbook Pro that's about two years old. Last year, my battery started growing and expanding out of it's case and so Apple replaced that one for me.

And now my battery (which is a year old) seems to be dead. My Macbook Pro doesn't even recognize that a battery is installed and there is an X where the battery charging sign should be. I've taken the battery out, put it back in, restarted my computer, reset the SMC, and no there's no change. I'm no longer under warranty, but looking around, I found some people here and there saying that Apple will still replace these batteries even if your warranty on the computer is up. Is this true? Anyone have experience with actually getting a new battery even without warranty?

I've found Apple customer service to be such a bitch to deal with, that I'd rather not deal with them at all if I'm just wasting my time and there's no chance that they'll replace it for free.

I swear to god, I've had so many issues with this laptop... <_<
 
Batteries have their own independent one year warranty.

Then again after one year all of my Macs did have AppleCare.
 
Call Apple and tell them that you have the red X, and you should get a new one sent to you for free. All you will have to do is send the old one back in the box they provide.
 
Neither the Apple Limited Warranty nor the AppleCare Protection Plan covers consumable parts such as batteries, except in the case of manufacturing defects.

Apple Limited Warranty:
This warranty does not apply:
(f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;

AppleCare Protection Plan:
b. Limitations. The Plan does not cover:
(ix) Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship;
 
Neither the Apple Limited Warranty nor the AppleCare Protection Plan covers consumable parts such as batteries, except in the case of manufacturing defects.
Click to expand...

but in many cases they will still replace the batteries.

phone them and explain - 8 out of 10 times someone will help you.

quoting the applecare doesn't allow for the human factor :rolleyes:
 
ggjstudios said:
Neither the Apple Limited Warranty nor the AppleCare Protection Plan covers consumable parts such as batteries, except in the case of manufacturing defects.
Click to expand...

Apple also states that a battery should last 300 cycles with 80%+ health. If the battery has under 300 cycles, I don't see how Apple could refuse a replacement since the battery is dong nothing...0% health.
 
Did you check for the recalls. Check into that if you haven't.
I'm on my second one by recall.
They send new one to you, and you send old one back in prepped mailer.
Otherwise they are about 150.
But trying to use it when it's swollen is bad. Real Bad.
That's asking for trouble.
 
monkey86 said:
quoting the applecare doesn't allow for the human factor :rolleyes:
Click to expand...
While an individual Apple rep may choose to "bend the rules", users should still be aware of Apple's official policy, so they don't have unrealistic expectations. Therefore, quoting the actual policy DOES have validity! :rolleyes:
creator2456 said:
Apple also states that a battery should last 300 cycles with 80%+ health. If the battery has under 300 cycles, I don't see how Apple could refuse a replacement since the battery is dong nothing...0% health.
Click to expand...
There is no mention of cycles or health in either the Warranty or AppleCare. While Apple does say
A properly maintained Apple notebook battery is designed to retain up to 80 percent of its original capacity after 300 full charge and discharge cycles.
Click to expand...
they don't state that a replacement is to be expected if it doesn't.
 
last time i looked there isn't a battery replacement program in effect at the moment.. You could try to bring it in to an apple store and the genius may replace it for you.
 
The only reason I thought that Apple might replace mine for free was because of this page I found on the apple site.
If Apple or an AASP determines that your battery is eligible for replacement, you will receive a new battery, free of charge, even if your MacBook or MacBook Pro is out of warranty.

Affected batteries will have one or more of the following symptoms:
  • Battery is not recognized causing an “X” to appear in the battery icon in the Finder menu bar.
  • Battery will not charge when computer is plugged into AC power.
  • Battery exhibits low charge capacity/runtime when using a fully charged battery with a battery cycle count (as shown in System Profiler) of less than 300.
  • Battery pack is visibly deformed.
Click to expand...

I'm going to the Genius Bar tomorrow so we'll see what happens...
 
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