Dead Battery - No Warranty

Discussion in 'MacBook Pro' started by Miriel, Aug 27, 2008.

  1. Miriel macrumors newbie

    Joined:
    Jan 4, 2007
    #1
    So I have a Macbook Pro that's about two years old. Last year, my battery started growing and expanding out of it's case and so Apple replaced that one for me.

    And now my battery (which is a year old) seems to be dead. My Macbook Pro doesn't even recognize that a battery is installed and there is an X where the battery charging sign should be. I've taken the battery out, put it back in, restarted my computer, reset the SMC, and no there's no change. I'm no longer under warranty, but looking around, I found some people here and there saying that Apple will still replace these batteries even if your warranty on the computer is up. Is this true? Anyone have experience with actually getting a new battery even without warranty?

    I've found Apple customer service to be such a bitch to deal with, that I'd rather not deal with them at all if I'm just wasting my time and there's no chance that they'll replace it for free.

    I swear to god, I've had so many issues with this laptop... <_<
     
  2. Eidorian macrumors Penryn

    Eidorian

    Joined:
    Mar 23, 2005
    Location:
    Indianapolis
    #2
    Batteries have their own independent one year warranty.

    Then again after one year all of my Macs did have AppleCare.
     
  3. creator2456 macrumors 68000

    creator2456

    Joined:
    Jul 10, 2007
    Location:
    Chicago
    #3
    Call Apple and tell them that you have the red X, and you should get a new one sent to you for free. All you will have to do is send the old one back in the box they provide.
     
  4. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #4
    Neither the Apple Limited Warranty nor the AppleCare Protection Plan covers consumable parts such as batteries, except in the case of manufacturing defects.

    Apple Limited Warranty:
    This warranty does not apply:
    (f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;

    AppleCare Protection Plan:
    b. Limitations. The Plan does not cover:
    (ix) Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship;
     
  5. monkey86 macrumors 6502

    monkey86

    Joined:
    Aug 5, 2008
    Location:
    London
    #5
    but in many cases they will still replace the batteries.

    phone them and explain - 8 out of 10 times someone will help you.

    quoting the applecare doesn't allow for the human factor :rolleyes:
     
  6. creator2456 macrumors 68000

    creator2456

    Joined:
    Jul 10, 2007
    Location:
    Chicago
    #6
    Apple also states that a battery should last 300 cycles with 80%+ health. If the battery has under 300 cycles, I don't see how Apple could refuse a replacement since the battery is dong nothing...0% health.
     
  7. Philscbx macrumors regular

    Philscbx

    Joined:
    Jan 4, 2007
    Location:
    Mpls Mn
    #7
    Did you check for the recalls. Check into that if you haven't.
    I'm on my second one by recall.
    They send new one to you, and you send old one back in prepped mailer.
    Otherwise they are about 150.
    But trying to use it when it's swollen is bad. Real Bad.
    That's asking for trouble.
     
  8. brian2220 macrumors member

    brian2220

    Joined:
    Aug 20, 2008
    Location:
    Phoenix,AZ USA
    #8
    my macbook pro is 6 months old and at 202 cycles and 87% health
     
  9. GGJstudios macrumors Westmere

    GGJstudios

    Joined:
    May 16, 2008
    #9
    While an individual Apple rep may choose to "bend the rules", users should still be aware of Apple's official policy, so they don't have unrealistic expectations. Therefore, quoting the actual policy DOES have validity! :rolleyes:
    There is no mention of cycles or health in either the Warranty or AppleCare. While Apple does say
    they don't state that a replacement is to be expected if it doesn't.
     
  10. e12a macrumors 68000

    e12a

    Joined:
    Oct 28, 2006
    #10
    last time i looked there isn't a battery replacement program in effect at the moment.. You could try to bring it in to an apple store and the genius may replace it for you.
     
  11. Miriel thread starter macrumors newbie

    Joined:
    Jan 4, 2007
    #11
    The only reason I thought that Apple might replace mine for free was because of this page I found on the apple site.
    I'm going to the Genius Bar tomorrow so we'll see what happens...
     
  12. alphaod macrumors Core

    alphaod

    Joined:
    Feb 9, 2008
    Location:
    NYC
    #12
    Then be sure to bring a printout of that page with you.
     

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