I don't know about you guys but I intend to keep doing this until they decide to fix the problem. If I have to get a new battery every month, fine by me. Its apple's money down the tubes.
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Dead/deactivated battery in my macbook?
- Thread starter hallaisen
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I don't know about you guys but I intend to keep doing this until they decide to fix the problem. If I have to get a new battery every month, fine by me. Its apple's money down the tubes.
Seems to be a pattern now.
I've a black X through my battery symbol with "No batteries available" on my white Macbook, bought last September. Last evening, I used it until it had 3 minutes left marked on the battery display - the first time I recall it's gone below 10 minutes remaining. This morning I connected it to the PSU, but the cable light remained green, not orange as per normal. When I disconnect the cable, the Macbook dies.
The telltale on the battery flashes when the check button is pressed, so my tale of woe is pretty much the same as the others above. The battery has been cycled about 40 - 50 times since new.
This is unfortunate and I'll report back on how Apple responds to my query in the morning.
--- Raukan.
I've a black X through my battery symbol with "No batteries available" on my white Macbook, bought last September. Last evening, I used it until it had 3 minutes left marked on the battery display - the first time I recall it's gone below 10 minutes remaining. This morning I connected it to the PSU, but the cable light remained green, not orange as per normal. When I disconnect the cable, the Macbook dies.
The telltale on the battery flashes when the check button is pressed, so my tale of woe is pretty much the same as the others above. The battery has been cycled about 40 - 50 times since new.
This is unfortunate and I'll report back on how Apple responds to my query in the morning.
--- Raukan.
Contacted Apple. The troubleshooting consisted of removing the battery and resetting the PRAM but no more than that. They are sending me a replacement battery, with instructions to return my one on receipt.
Sounds excellent (good customer support,) but what happens when it reoccurs?
Sounds excellent (good customer support,) but what happens when it reoccurs?
I had this problem myself (see this thread). I took it to the apple store yesterday and the genius gave me a replacement battery on the spot.
I have a different battery problem,
yes since the firmwarefix (and leaving the macbook in hte shop for the second repair) in the beginning it didn't find the battery, disconnect, connect, fixed... but it happened not this much and doens't happen anymore since...
what's the new problem?
battery goes until 16% and then just powers off the macbook, no warning, no sleep... just OFF... I'm calling them later this afternoon to ask what's the problem...
anyone had this???
yes since the firmwarefix (and leaving the macbook in hte shop for the second repair) in the beginning it didn't find the battery, disconnect, connect, fixed... but it happened not this much and doens't happen anymore since...
what's the new problem?
battery goes until 16% and then just powers off the macbook, no warning, no sleep... just OFF... I'm calling them later this afternoon to ask what's the problem...
anyone had this???
X through my Battery
After 5 months of having my Macbook, I too began seeing a "X" trhough my battery. It would not charge and as soon as I would unplug the cord, the MB would lose all power.
Thankfully I have AppleCare and the nearest Apple Store replaced the battery at no cost. I have had the computer 5 months since and it has been working perfectly. Apparently there has been an issue with the batteries. About a week before it stopped charging, I noticed that it was showing less and less time when it was fully charged until it eventually died.
After 5 months of having my Macbook, I too began seeing a "X" trhough my battery. It would not charge and as soon as I would unplug the cord, the MB would lose all power.
Thankfully I have AppleCare and the nearest Apple Store replaced the battery at no cost. I have had the computer 5 months since and it has been working perfectly. Apparently there has been an issue with the batteries. About a week before it stopped charging, I noticed that it was showing less and less time when it was fully charged until it eventually died.
Definitely calibrate your battery when you first get it. Use the MacBook out of the box with the battery; let it drain all the way dead. Then fully charge it and keep using it until it's dead. Then fully charge it again.
yet another post
Well, at least I'm not alone. I bought my macbook six months ago, and I've been to the shop three times since then (the first time, oddly enough, was the same day my phone support ran out... well played, apple
I had the same problem (the x through the battery), and the guy at the local store gave me a new battery, which is nice, they were vary fast about it. The bad side is it's already doing it again - it's only been three hours since I brought it home!! Did I just manage to get another bad battery, or is this a problem with something else?
For those who found it's still working even though there's no battery charge showing, mine was doing that to, (the first time, and now as well) but it got worse untill there was no battery at all. so save you stuff before you move from room to room
hope this has a solution soon
spin
Well, at least I'm not alone. I bought my macbook six months ago, and I've been to the shop three times since then (the first time, oddly enough, was the same day my phone support ran out... well played, apple
I had the same problem (the x through the battery), and the guy at the local store gave me a new battery, which is nice, they were vary fast about it. The bad side is it's already doing it again - it's only been three hours since I brought it home!! Did I just manage to get another bad battery, or is this a problem with something else?
For those who found it's still working even though there's no battery charge showing, mine was doing that to, (the first time, and now as well) but it got worse untill there was no battery at all. so save you stuff before you move from room to room
hope this has a solution soon
spin
i've only ever used windows until this week when i decided to buy a refurb macbook from the apple site.
it arrived today, all sealed as new, plugged it in etc... and the power cable just has a permanent green light
it will not work on just the battery even for a few seconds, and just switches off imediately upon the cable being removed
i assume it's duff!?
it arrived today, all sealed as new, plugged it in etc... and the power cable just has a permanent green light
it will not work on just the battery even for a few seconds, and just switches off imediately upon the cable being removed
i assume it's duff!?
I have the same problem of many people. I have a black X on the battery icon at the top right corner of my desktop and its impossible to charge or work only with battery, because if I unplug the A/C cord of my MB the computer shut down instantly.
I also read many forums and posts referring to this problem and it look like its a massive topic. I bought my MB in NYC in last september. I wonder if Apple is recognized this problem officialy, and if they gave any reason to explain this shameful problem.
I asked in a Apple authorized store here in Chile for this problem and they got a compromise with me that in the next 10 days I'll have a new battery, but no explanations.
Regards from Chile.
I also read many forums and posts referring to this problem and it look like its a massive topic. I bought my MB in NYC in last september. I wonder if Apple is recognized this problem officialy, and if they gave any reason to explain this shameful problem.
I asked in a Apple authorized store here in Chile for this problem and they got a compromise with me that in the next 10 days I'll have a new battery, but no explanations.
Regards from Chile.
same for me here
same thing happened to me this morning, after an (obviously failed) attempt to recalibrate my battery. green led, x symbol, shut down, it's all there. OSx upgrade 10.4.8 - which is quite annoying, i might say
What do you guys thing about a tiny class-action lawsuit against Apple? I'm furious!
same thing happened to me this morning, after an (obviously failed) attempt to recalibrate my battery. green led, x symbol, shut down, it's all there. OSx upgrade 10.4.8 - which is quite annoying, i might say
What do you guys thing about a tiny class-action lawsuit against Apple? I'm furious!
Count Me In
Count me in for the class-action lawsuit. This is my third Mac that has been defective right out of the box. I have been using Apple computers since the early 90's. My recent experiences with my MacBook battery along with other issues have me dissappointed and thinking of switching to a ----. I'm really not that ticked yet.
Count me in for the class-action lawsuit. This is my third Mac that has been defective right out of the box. I have been using Apple computers since the early 90's. My recent experiences with my MacBook battery along with other issues have me dissappointed and thinking of switching to a ----. I'm really not that ticked yet.
Class Action Needed
It is clear fro all the posts on this forum and others that Apple has a big problem and it has been going on since the launch of the product. I would love to see a class action suit make them own up to the problem. They obviously know about it and have yet to find a solution. I guess Apple doesn't "Think Different" about customer service because it seems it always takes a law suit to get them to fix a problem.
It is clear fro all the posts on this forum and others that Apple has a big problem and it has been going on since the launch of the product. I would love to see a class action suit make them own up to the problem. They obviously know about it and have yet to find a solution. I guess Apple doesn't "Think Different" about customer service because it seems it always takes a law suit to get them to fix a problem.
Thank you...
... for the stories from those who have suffered the same fate.
My MacBook jbttery just died. I have had it since August - no problems. I put it to sleep on Wednesday, and tried to wake it today - the battery was dead. I plugged in the charger, and the computer runs but the battery won't charge. The charger light stays green, and one light on the battery flashes when I press the button. No amount of charge time changes this.
Oh well, it's the first Mac failure I've had in 20+ years - I can't complain. I'll call Apple and see if they will send me a new battery quickly.
... for the stories from those who have suffered the same fate.
My MacBook jbttery just died. I have had it since August - no problems. I put it to sleep on Wednesday, and tried to wake it today - the battery was dead. I plugged in the charger, and the computer runs but the battery won't charge. The charger light stays green, and one light on the battery flashes when I press the button. No amount of charge time changes this.
Oh well, it's the first Mac failure I've had in 20+ years - I can't complain. I'll call Apple and see if they will send me a new battery quickly.
Happy ending...
Called Apple this morning and a new battery is on the way.
As for those pondering "class action", I think it's a bit of an over reaction. Hardware is not perfect. Sometimes there are unanticipated problems. Apple has recognized this and is replacing the batteries with no hassle. Why would I want to engage in a lawsuit over that?
Called Apple this morning and a new battery is on the way.
As for those pondering "class action", I think it's a bit of an over reaction. Hardware is not perfect. Sometimes there are unanticipated problems. Apple has recognized this and is replacing the batteries with no hassle. Why would I want to engage in a lawsuit over that?
Called Apple this morning and a new battery is on the way.
As for those pondering "class action", I think it's a bit of an over reaction. Hardware is not perfect. Sometimes there are unanticipated problems. Apple has recognized this and is replacing the batteries with no hassle. Why would I want to engage in a lawsuit over that?
Because Apples hardware during the PPC times was pretty much bulletproof. The battery issues in the MBs isn't up to the standard we've come to expect of Apple; I know most people just want a MacBook that works properly and an explanation from Apple.
Also, with such a widespread problem you'd expect more from Apple. Sure, they switched to Intel and machines are bound to be faulty but not to this degree!
Those that are considering taking action, I'll back you, this isn't the Apple we love.
What more am I supposed to expect than a replacement battery within two days? Maybe Steve is supposed to show up on my doorstep and install it himself and hand me a free iPhone too?
Personally, I think this class action stuff tends to reinforce the image that Mac users are whiners. This is from a dedicated Apple/Mac user since 1978.
As for the older machines being bulletproof, I think you forget the failing hinges, the paint falling off the exteriors, and the disappearing footpads as a few examples of past challenges.
My battery died and it's being replaced. I can get over it.
I called Apple support and they handled it all by phone. They are mailing me a new battery.
Yep, I have exactly the same problem with my black MacBook that is only 1 month old. Was low on battery (3%) put it to sleep and just left it on my desk for the weekend...came back plugged it in and found that there was an X on my battery indicator. I immediately tried rebooting, resetting the PRAM and PMU...nothing worked.
This is an incredible oversight by Apple, my god. And with "don't let your battery go dead next time" as the company policy response, one wonders why there hasn't been a recall yet.
I live in Switzerland and the nearest official apple store is in London...great.
This is an incredible oversight by Apple, my god. And with "don't let your battery go dead next time" as the company policy response, one wonders why there hasn't been a recall yet.
I live in Switzerland and the nearest official apple store is in London...great.
I think the lesson is not to let your Macbook run out of battery juice unless you are doing a once a month calibration. I used to leave it on all the time with the battery running and the screen blacked out overnight and I would just plug it in in the morning and start from hibernation. Which is also when my troubles started, when I one day went to plug it in and never got my battery back. Since getting the new battery I haven't once let it die out completely and its running great.
I just went through this problem. I was calibrating my battery and it stopped working. I took it in to the Apple store (45 min away) and had them look at it. They were going to give me a replacement battery that they kept in the back, but were out. They were going to order it, but instead just gave me a new one off the shelf. Thanks Apple! I would have been a little ticked off if was going to have to come back later. But the new one works great!
it's a known problem...
The support people you guys have been speaking with must be pretty crap at their jobs. either that or they are just trying to swindle you. The battery thing is a known problem, well publicised and even admitted by apple. Theres an update you download and if it doesnt fix it (it wont!) then you contact them and they replace your battery.
This is the official apple article http://www.apple.com/support/macbook_macbookpro/batteryupdate/
And some other links too http://vowe.net/archives/008592.html
http://technology.timesonline.co.uk/tol/news/tech_and_web/article1725627.ece
have fun
The support people you guys have been speaking with must be pretty crap at their jobs. either that or they are just trying to swindle you. The battery thing is a known problem, well publicised and even admitted by apple. Theres an update you download and if it doesnt fix it (it wont!) then you contact them and they replace your battery.
This is the official apple article http://www.apple.com/support/macbook_macbookpro/batteryupdate/
And some other links too http://vowe.net/archives/008592.html
http://technology.timesonline.co.uk/tol/news/tech_and_web/article1725627.ece
have fun
Just fot the X on the menu bar battery indicator
This morning, when waking the macbook, I noticed no battery data was available, there was an X on the battery symbol in the menu bar; battery would not recharge; AC adapter cable LED was green instead of orange.
After restarting, nothing changed.
Then I perform an SMC reset:
http://support.apple.com/kb/HT1411
Switch off, disconnect AC, remove battery, press power for 5 seconds, reinstall battery, reconnect AC, restart.
Everything went back to normal.
I have a white macbook from April 2007, 464 cycles, max health these days: 75%.
Just thought I would revive this thread that proved itself useful...
This morning, when waking the macbook, I noticed no battery data was available, there was an X on the battery symbol in the menu bar; battery would not recharge; AC adapter cable LED was green instead of orange.
After restarting, nothing changed.
Then I perform an SMC reset:
http://support.apple.com/kb/HT1411
Switch off, disconnect AC, remove battery, press power for 5 seconds, reinstall battery, reconnect AC, restart.
Everything went back to normal.
I have a white macbook from April 2007, 464 cycles, max health these days: 75%.
Just thought I would revive this thread that proved itself useful...
Battery Broken
MacBook, I'm going to send it in soon to see what the experts say!
I'm having the same problem with my
MacBook, I'm going to send it in soon to see what the experts say!