Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone X Dead iPhone X: Repair worthwhile?

B

bitsquare

macrumors newbie
Original poster
Oct 20, 2018
8
2
My iPhone X suddenly went black while being used and plugged into a power source. It can no longer be booted since and does not show up in iTunes when connected. Hard reboot does not work, and it failed a current checker test at the Apple Store. It gets warm (but not hot) when connected to a power source. No water or drop damage.

It is worthwhile trying to repair to attempt to recover data that was not backed up?
 
bitsquare said:
My iPhone X suddenly went black while being used and plugged into a power source. It can no longer be booted since and does not show up in iTunes when connected. Hard reboot does not work, and it failed a current checker test at the Apple Store. It gets warm (but not hot) when connected to a power source. No water or drop damage.

It is worthwhile trying to repair to attempt to recover data that was not backed up?
Click to expand...

Did they say it can be repaired and guaranteed? What’s the cost?
 
bitsquare said:
My iPhone X suddenly went black while being used and plugged into a power source. It can no longer be booted since and does not show up in iTunes when connected. Hard reboot does not work, and it failed a current checker test at the Apple Store. It gets warm (but not hot) when connected to a power source. No water or drop damage.

It is worthwhile trying to repair to attempt to recover data that was not backed up?
Click to expand...

Just bring to Apple Store and have it check out. It’s free even out of warranty unless they need to replace/repair hardware.
 
jenag145 said:
Did they say it can be repaired and guaranteed? What’s the cost?
Click to expand...

Apple says they will not repair it, only replace it (for policy reasons), but they do not take a position on whether it would be possible to repair. I understand from other sources that a failed current checker test may have several causes, and I would hate to lose my data just because of a failed Lightning port or failed battery (rather than something more serious like a failed CPU or memory chip).
 
bitsquare said:
Apple says they will not repair it, only replace it (for policy reasons), but they do not take a position on whether it would be possible to repair. I understand from other sources that a failed current checker test may have several causes, and I would hate to lose my data just because of a failed Lightning port or failed battery (rather than something more serious like a failed CPU or memory chip).
Click to expand...

Aren’t you backed up to iCloud?
 
If the data is valuable, then you have no choice but to repair it. If the data is not as valuable as a replacement device, then get the replacement device.
 
  • Like
Reactions: rugmankc
nviz22 said:
If the data is valuable, then you have no choice but to repair it. If the data is not as valuable as a replacement device, then get the replacement device.
Click to expand...

I will happily repair it if there is a chance that data might be recovered that way. But it sounds as if a failed CPU or memory chip would make data recovery basically impossible. So it seems as if the only way it would work is if the problem lies with the battery or the Lightning port.

The Apple Store has indicated that I can attempt to have the phone repaired by a non-authorized service and still get a replacement if all the original parts are in place.
 
bitsquare said:
I will happily repair it if there is a chance that data might be recovered that way. But it sounds as if a failed CPU or memory chip would make data recovery basically impossible. So it seems as if the only way it would work is if the problem lies with the battery or the Lightning port.

The Apple Store has indicated that I can attempt to have the phone repaired by a non-authorized service and still get a replacement if all the original parts are in place.
Click to expand...

Well, if they can be more candid with you with the diagnostic, that definitely could help limit it down to a minor issue or a major one.
 
  • Like
Reactions: jenag145
nviz22 said:
Well, if they can be more candid with you with the diagnostic, that definitely could help limit it down to a minor issue or a major one.
Click to expand...

Apple Stores only do one test (current checker), which does not narrow down the possible causes. They are apparently not authorized to open up the iPhone X to make further tests.
 
bitsquare said:
Apple Stores only do one test (current checker), which does not narrow down the possible causes. They are apparently not authorized to open up the iPhone X to make further tests.
Click to expand...

You may have to visit UBreakIFix or another authorized retailer to see what they can diagnose. But all signs seem to be pointing to get a replacement device because it's tougher to go without a phone than it is to use an app to reload previous data if it's a 3rd party app. Some apps, like Robinhood, could just refresh your portfolio onto a new product and you can buy/sell financial securities and cryptocurrencies right there.
 
- Bring it to an Apple store, get replacement loose your data, but have functioning iPhone
- have it repaired (non Apple), get a functioning iPhone, for how long ?, still probably loose your data.
- repair yourself, could still be broken, or even more broken, iphone that Apple will never replace, and loose all your data.

Take your pick :)

Your data is seems not importand to you, or you would have made a regular backup, or is there data on th iPhone, you don't want to be seen by others ;)
 
  • Like
Reactions: ssl0408
Absrnd said:
- Bring it to an Apple store, get replacement loose your data, but have functioning iPhone
- have it repaired (non Apple), get a functioning iPhone, for how long ?, still probably loose your data.
- repair yourself, could still be broken, or even more broken, iphone that Apple will never replace, and loose all your data.

Take your pick :)
Click to expand...

That seems to summarize the situation.
 
  • Like
Reactions: jenag145
Renho said:
Well now you know why you should use iCloud.
Click to expand...

Normally I’m paranoid when it comes to my data as well. Use VPN, encryption, etc. I feel like Apple is pretty trustworthy though so I don’t have an issue with backing up to their servers.
 
Aren’t you within 12 months warranty? They should fix/replace the phone for free if it is undamaged....
 
Renho said:
Who doesn’t backup to iCloud in this day and age!? :D
Click to expand...

Me as well. Do not want to deal with iCloud storage subscription.

But do iTunes backup once a week. Nothing irreplaceable on the phone, so, no big deal if backup is a week old (files and some app data in Dropbox; iCloud for contacts, Keychain, calendar etc; no sole copy "important" pics on phone).
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back