Dead keyboard and trackpad upon opening the lid

patwithamac

macrumors member
Original poster
Jul 30, 2018
67
40
I've got a 2018 15 inch Core i9, 32GB, 2TB.
After upgrading to Catalina a few weeks back, I've been greeted with a message essentially saying "We couldn't find a keyboard and mouse" (see attached screen-shot) when I open the lid, after it's been asleep for over night.
This doesn't happen all the time. But, it's happened three times.

When it does happen, I open the lid, I unlock with my finger print, and the keyboard and trackpad are completely dead (the keyboard backlight isn't even illuminated). I can't type anything, nor move the mouse pointer via the trackpad. After a few seconds, I see this message, as seen in the attached screen-shot, saying;

"Bluetooth Mouse or Trackpad Setup

There isn't a wireless mouse or trackpad connected.


Looking for a wireless mouse or trackpad. If one is found it will be connected to your computer. Check you cables if you expect to use a USB mouse. If you don't want to set up a mouser or trackpad, press Command-Q to Quit.

If you are attempting to use a wireless mouse or trackpad and it isn't found, make sure it is turned on and "discoverable." If you are using an Apple wireless mouse or trackpad, turn on your mouse or trackpad. If you are trying to use a non-Apple wireless mouse or trackpad, see the documentation tat came with the mouse or trackpad"



The first time this happened I had no other option but to forcefully power down (holding the power button for 10 seconds) and then reboot. On subsequent occurrences, I've found that if I merely shut the lid, wait a few minutes, and then open the lid again, the keyboard and trackpad will spring to back to life. The last time, it took several close/open attempts.

Is anyone else seeing this, since upgrading to Catalina?


It's still too early to tell, but I just installed the 10.15.1 update yesterday, so maybe there's an undocumented fix for this in there.
I'll keep you posed if the keyboard continues to malfunction over the coming weeks, after the 10.15.1 update.

EDIT: After doing some more targeted searches I found this old thread with folks reporting this way back in the Catalina beta days. Anyone seeing it on post-Golden-Master Catalina?
 

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tbjohnson

macrumors newbie
Nov 2, 2019
1
0
I've got a 2018 15 inch Core i9, 32GB, 2TB.
After upgrading to Catalina a few weeks back, I've been greeted with a message essentially saying "We couldn't find a keyboard and mouse" (see attached screen-shot) when I open the lid, after it's been asleep for over night.
This doesn't happen all the time. But, it's happened three times.

When it does happen, I open the lid, I unlock with my finger print, and the keyboard and trackpad are completely dead (the keyboard backlight isn't even illuminated). I can't type anything, nor move the mouse pointer via the trackpad. After a few seconds, I see this message, as seen in the attached screen-shot, saying;

"Bluetooth Mouse or Trackpad Setup

There isn't a wireless mouse or trackpad connected.


Looking for a wireless mouse or trackpad. If one is found it will be connected to your computer. Check you cables if you expect to use a USB mouse. If you don't want to set up a mouser or trackpad, press Command-Q to Quit.

If you are attempting to use a wireless mouse or trackpad and it isn't found, make sure it is turned on and "discoverable." If you are using an Apple wireless mouse or trackpad, turn on your mouse or trackpad. If you are trying to use a non-Apple wireless mouse or trackpad, see the documentation tat came with the mouse or trackpad"



The first time this happened I had no other option but to forcefully power down (holding the power button for 10 seconds) and then reboot. On subsequent occurrences, I've found that if I merely shut the lid, wait a few minutes, and then open the lid again, the keyboard and trackpad will spring to back to life. The last time, it took several close/open attempts.

Is anyone else seeing this, since upgrading to Catalina?


It's still too early to tell, but I just installed the 10.15.1 update yesterday, so maybe there's an undocumented fix for this in there.
I'll keep you posed if the keyboard continues to malfunction over the coming weeks, after the 10.15.1 update.

EDIT: After doing some more targeted searches I found this old thread with folks reporting this way back in the Catalina beta days. Anyone seeing it on post-Golden-Master Catalina?
I've got the same issues with my 2018 i9 32GB 1TB. It happens multiple times a day.
 

patwithamac

macrumors member
Original poster
Jul 30, 2018
67
40
Been running on 10.15.1 for some time now... Just opened the lid on my MBP to find the keyboard and trackpad dead again.
So, maybe it's appearance since upgrading to Catalina is just a coincidence, and this is actually a hardware problem.
 

iMacDragon

macrumors 68000
Oct 18, 2008
1,710
283
UK
Yes, this happens randomly to me, still on 10.15.0/.1 ( indeed I see found thread where I reported it before). Sometimes multiple times a day, other times not at all for a few weeks. They seem to return within few minutes usually if machine is put back to sleep when stop working.

The devices vanish off usb bus, though I haven't got the no keyboard or mouse dialog, oddly. Are you using touch id or not? I can still unlock mine with touch id when it happens, but dialog doesn't come up.

Report them in feedback app, more reports get the more someone may actually look into it..

and I very much suspect the Catalina upgrade, as the keyboard goes through the T2 chip, which had a big firmware revision on catalina. Though why it isn't happening to everyone, I don't know.. much like the T2 ibridge crashes only happening to some. ( this has never been an issue on mine )
 
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patwithamac

macrumors member
Original poster
Jul 30, 2018
67
40
...Are you using touch id or not? I can still unlock mine with touch id when it happens, but dialog doesn't come up.
Yes, the touch id works, and so does the touch bar. But the keyboard and trackpad are dead.
I can usually tell that this has happened... when I open the lid, as the MBP comes out of sleep, the keyboard backlight doesn't illuminate (like it normally does).

Report them in feedback app, more reports get the more someone may actually look into it..
Yup, I've submitted my feedback at;

and I very much suspect the Catalina upgrade, as the keyboard goes through the T2 chip, which had a big firmware revision on catalina. Though why it isn't happening to everyone, I don't know.. much like the T2 ibridge crashes only happening to some. ( this has never been an issue on mine )
Yes, this feels like a Catalina induced bug to me too. No problems for nearly a year on Mojave. Then, bang, all of sudden it started happening after Catalina upgrade.

Perhaps it's happening more widely than we know. But people are just feeling so defeated by Apple's apathetic, arrogant, reaction to customer feedback, that they just don't even waste time submitting feedback any more.