Dead on arrival 16" MacBook Pro

[nconnella]

Just got my custom config 16" MBP today.

I tried doing a data migration from my 2014 MBP and the screen went black and wouldn't turn on. I closed the lid and reopened to find this:

Upon force restarting, it got stuck in an infinite reboot so I booted in recovery mode, tried to reinstall Catalina to start all over, but it would not complete the reinstall. It would stall at "2 minutes remaining" and never complete, only to eventually shut itself down.

Apple's Senior Advisors documented it but gave up and said it's busted.

Back it goes, and now I'm screwed for my editing work and stuck at the back of the line waiting another week or more since it's a custom config. Super bummed but mainly writing this to document the issue in case it happens to others.

Apple gave me a small discount on my re order which was nice but I'd rather have a working machine and not have to limp along on this job with an older machine.

UPDATE: tried again and now I get this error too when trying to reinstall Catalina.

 

[baypharm]

Sorry for your trouble on a brand new appliance. Just sucks.

 

[iMi]

Consider buying a lottery ticket. That is super unlucky. I’m so sorry. Hope Apple will get you a replacement quickly.

 

[MattfromAK]

I just returned my brand new machine with the same problem. I have never been so livid in my life.

 

[Nacho98]

what gpu?

 

[nconnella]

what gpu?

5500 8GB
[automerge]1574395664[/automerge]

I just returned my brand new machine with the same problem. I have never been so livid in my life.

Sorry to hear it. Maybe this is going to be a thing with this model....

 

[MattfromAK]

16-inch MacBook Pro - Space Gray​

With the following configuration: 2.4GHz 8‑core 9th‑generation Intel Core i9 processor, Turbo Boost up to 5.0GHz AMD Radeon Pro 5500M with 8GB of GDDR6 memory 32GB 2666MHz DDR4 memory 1TB SSD storage​

 

[ruslan120]

This happened to me with AirPods recently.

The manager at Best Buy said she had never seen a DOA set of AirPods before.

I feel for you.

 

[Lobwedgephil]

Bought my wife a MacBook Air a couple of months ago, dead out of the box. Never seen that before from an Apple compute, thankfully no issue on my 16 model. So I get your frustration, especially if you have to order again. It does seem pretty rare though as when I returned my wife's for a replacement, they spent almost an hour trying everything they knew to get it to work. I had already tried all the methods, but I was curious to learn if they knew something we didn't, so I waiting to see.