i recently purchased a Dell 2005FPW brand new off of someone here at macrumours; after taking forever to get shipped to me here in Vancouver, BC (crossing the border from US, backlog in customs, etc.) it finally arrived yesterday morning. upon setting it up, my excitement was quickly tainted as i noticed that it had a dead pixel in the center of the lower right-hand quadrant.. (ie. not so close to the edge to be easily "ignored') i spent several frustrating hours with Dell customer support in Canada and US, trying to figure out what my options were and how to go about getting a replacement. it seems Dell Canada won't support me because the monitor was purchased from Dell US, and Dell US won't support me because I'm in Canada. furthermore, they apparently have a 21-day policy of returning/exchanging "unsatisfactory" items and because it took so long to get to me, it's now exceeded those 21 days. so i need some advice.... i see three options available to me: 1) keep the monitor, and try to live with the dead pixel (actually i think it's more like a small cluster of 4 or 5. i tried to take a picture of it to post here, but i can't get one that's in focus.) 2) return it to the guy i bought it from and get my money back, by reason of not getting what i paid for. 3) keep on bugging dell for a replacement... i understand that dell has their policies but i can't help but find their "bureaucracy" annoying. because the fact is, i have a brand new monitor that came with something wrong with it. shouldn't i be able to receive a replacement no matter what? please help!!! thanks.