Dead pixel - exchanged no problems

Discussion in 'iPad' started by leehal, Jun 17, 2010.

  1. leehal macrumors member

    Joined:
    Jan 30, 2009
    #1
    Went into the Applestore in Newcastle today with an iPad bought at Currys, I noticed 1 dead pixel a few days after purchase, made a booking with a Genius today, this happened:-

    Apple - Quick inspection - 'yes it's a dead pixel'

    Me - ' what is the policy on dead pixels'

    Apple - 'one is too many, I will order a replacement'

    One happy Apple customer.
     
  2. Brookzy macrumors 601

    Brookzy

    Joined:
    May 30, 2010
    Location:
    UK
    #2
    Yup. A friend of mine bought a couple of iPads in London (Regent Street) on launch day. One had two dead pixels, bought it back, they swapped it there and then no problem.

    Apple's customer service is brilliant for such a large company.
     
  3. ChrisGonzales90 macrumors 6502a

    ChrisGonzales90

    Joined:
    May 29, 2010
    Location:
    Hillsboro, Oregon USA.
    #3
    I'm a hit and miss apple custmorer but now I'm really thinking of going full apple. After 24hours of the iPad I haven't even used my 18inch hp laptop expect to set the iPad up.
     
  4. Seamaster macrumors 65816

    Seamaster

    Joined:
    Feb 24, 2003
    #4
    Now imagine how that would have played out if you'd taken it back to Curry's.
     

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