Dead Pixel in ACD LED Refurb

Discussion in 'Mac Accessories' started by jleffell, Oct 18, 2009.

  1. jleffell macrumors member

    Jun 8, 2009
    Received it yesterday and I dropped it off at FEDEX within 2 hours.

    It's replacement will be here Tue or Wed so I am wondering how many exchanges I can expect before I get one without any dead pixels.

    Mine had two but the person I spoke with at the Apple store online said that this was unusual - I hope he is right but I am half expecting to see more dead pixels when I plug in the new one in a few days.
  2. thegoldenmackid macrumors 604


    Dec 29, 2006
    dallas, texas
    Clearly its not like "you will get six and then your seventh will work"
  3. jleffell thread starter macrumors member

    Jun 8, 2009
    Second one arrived - more dead pixels. I set up a second exchange but then noticed they charged me for 3 recycling fees (one for every shipment even though I would only be keeping one display).

    This put me over the edge and I just canceled the last exchange and will now be returning it for good.

    This has been a disappointing and time consuming experience and knocked me out of my 5 month apple honeymoon period.
  4. rgarjr macrumors 603


    Apr 2, 2009
    Southern California
  5. kolax macrumors G3

    Mar 20, 2007
    I always buy in store (if possible) and then ask if it is ok if I check the display for dead pixels. I got funny looks all over the Apple Store when the specialist pulled a table apart to get into a power socket and watched as I made the whole screen go red, green, blue etc and scan closely.

    Ah well...
  6. rgarjr macrumors 603


    Apr 2, 2009
    Southern California
  7. jleffell thread starter macrumors member

    Jun 8, 2009
    It's a Refurb so I could not do an in store trial.

    I will probably get the Dell Ultrasharp U2410 now, new, with a 3 year warranty, for less.
  8. queshy macrumors 68040


    Apr 2, 2005
    Sorry you had this experience. It's very common, actually. Too common!

    Your best bet if you REALLY want an ACD is just to pay the extra $ and go buy it in store so you can check it out before bringing it home (as another poster suggested). Best of luck!
  9. jleffell thread starter macrumors member

    Jun 8, 2009
    They convinced me to try one more exchange - but with the money they are spending on overnighting these to me they could have just given me a new one for the same margin!
  10. TheOnlyJon macrumors 6502a


    Jul 25, 2009
    Don't you wish they had the same common sense reasoning you have?

    I was just emailed saying I could keep an extra pair of $115 Swan D1080MkII speakers I was sent on accident because it would be too much hassle to get them back. :D

    In your case, I hope they get it right this time!
  11. arjen92 macrumors 65816


    Sep 9, 2008
    Below sea level
    That't pretty awesome :eek:

    @ jLeffell
    my dad bought a long time ago some iMac G4's, one had dead pixels, but because it weren't more than 3 they (we don't have an apple stores here, so it was another mac company, authorised to sell) wouldn't replace it. So you probably were lucky that apple was willing to replace.
  12. gotzero macrumors 68040

    Jan 6, 2007
    Mid-Atlantic, US
    It is not reasonable to be surprised that refurb displays have a dead pixel or two. Why do you think most people probably return/decline displays?

    If the "bad" part is a dead pixel on an LCD, it is not like Apple is going to replace the panel, since it is likely technically within spec.

    I think what they should do, for new displays only, is charge ~$100 for a "no dead pixel" guarantee, where the user then accepts the monitor (and cannot decline it later).
  13. fungus macrumors regular


    Sep 30, 2008
    I have several stuck pixels on my 23" ACD, but the dot pitch is so small on this monitor that even if I put my face up to it I still have a hard time finding them. You should just wait until one of these shows up in the refurb store and grab it instead. That extra inch is screwing you ;)
  14. tofagerl macrumors 6502a


    May 16, 2006
    Having worked in customer service, let me promise you that shipping fees are nothing compared to making a satisfied customer unsatisfied. That could cost the company thousands upon thousands in lost sales over the next 10-20-30 years.

    Yes, that's how CS managers think, and that's why the CS rocks at the best companies.

Share This Page