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Dead Pixel on 5S

N

nyisles84

macrumors regular
Original poster
Feb 4, 2008
184
10
Well, got my new iPhone 5S this morning. Get to work, go to set it up and bam. Either dead pixels or dust under the screen right on the middle of the screen.

I have never had this issue before and always saw complaints about it. Never understood the big deal. And it's especially glaring with the large amount of white in iOS7.

What is the best course of action. The stores obviously will not have any for a while. I can maybe learn to live with it. Or should I take it to an Apple Store, have them check it out and notate the account and then go back when they have stock?

Anyone else have this issue before on prior models?
 
take it to Apple, they set aside some for defective phones. This may qualify since it's so new.
 
Take it back and hope they do have some models available for a swap.
 
nyisles84 said:
Well, got my new iPhone 5S this morning. Get to work, go to set it up and bam. Either dead pixels or dust under the screen right on the middle of the screen.

I have never had this issue before and always saw complaints about it. Never understood the big deal. And it's especially glaring with the large amount of white in iOS7.

What is the best course of action. The stores obviously will not have any for a while. I can maybe learn to live with it. Or should I take it to an Apple Store, have them check it out and notate the account and then go back when they have stock?

Anyone else have this issue before on prior models?
Click to expand...
I would return it... Where on the island did u get it?? LET'S GO RANGERS!!! Sorry I couldn't help myself... Lol
 
I had that happen once before on launch day and I went back to the store. Back then they had new bare iPhones in small white boxes to be used for that purpose. Definitely worth the trip or those pixels will drive you nuts.
 
I got it at the Verizon store right near the Roosevelt Field Mall Apple Store. That may hinder me a bit on getting one swapped out right away at the Apple Store.

I work out by the Walt Whitman Mall store so maybe I'll head over there during my lunch and see if they can do anything.

I can't believe I have the honor of the first dead pixel thread. You always think it won't happen to you. Cherish your full pixeled screens and let them know it everynight.

And lets go Isles! lol
 
There was a hair under the screen of my launch day 5 last year. They were able to swap it out on the spot on day 1. They have white box phones in the store already. Though with the limited availability this year, could be different. I'd go to Apple though.
 
randy98mtu said:
There was a hair under the screen of my launch day 5 last year. They were able to swap it out on the spot on day 1. They have white box phones in the store already. Though with the limited availability this year, could be different. I'd go to Apple though.
Click to expand...
This!
And you can be 100% sure those replacement phones aren't refurbished since it's Day 1.
 
Yeah, just go back to the Apple store after the chaos ends. They usually set aside phones for reasons like this. Last year, I had an issue with network connectivity, went to the Apple store a day after launch day and they gave me a replacement iPhone 5. Took all of 10 minutes.
 
I just called my nearest Apple Store. The guy said we couldnt do a retial swap obviously, but told me to come on down so they can take a look and service it?

Im assuming/hoping service it meaning we have service replacements.

I will fill you all in
 
Just to update:

I went down to the Apple Store during my lunch. The genius guy was super nice, saw the dead pixel right away and said this is unacceptable.

To be fair, its just a small speck on the screen, I thought I was being trivial but apparently not. He went into the back to see if they had another Silver 32gb but to no avail.

He then put in a repair order and I will be called whenever it comes in to the store. He said it could be a couple of days or a week. He wasn't sure.

Anyways, a great overall experience there. I still my fully functional new iPhone 5S (minus a few dead pixels) and have a replacement on the way.

Glad to see they were so accomodating. Their customer service is what keeps Apple on top.
 
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