Dead pixel on iPhone 4S - can I exchange?

Discussion in 'iPhone' started by slapple, Nov 30, 2011.

  1. slapple macrumors 6502

    Joined:
    Jul 25, 2008
    #1
    I used one of those flashlight apps to turn my iPhone 4S screen all white, and I see there's a tiny black spot on the screen - a dead pixel. Will they let me do an exchange because of a dead pixel? I ordered it from the Apple Store, so would I have to do the exchange at the Apple Store, or could I do it at a Verizon store too?

    I wonder if I'd even be able to do an exchange, because neither the Apple Store nor a Verizon store would have any iPhone 4S's in stock, right? How does that work then, do you have to place an order for a replacement phone?
     
  2. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #2
    Is there any way you could avoid looking at your bright white screen and seeing the offending pixel when in the flashlight mode?

    It is the only time you would see it.:eek:
     
  3. Gurn Blanston macrumors newbie

    Joined:
    Nov 29, 2011
    #3
    I bought my 4S at the Apple store, and I had to replace it for a couple of issues. The night before I did the exchange, I reserved the same model of iPhone through the Apple Store app at 9:00 pm. The next day I went into the store and told a rep that I had a phone on reserve and that I wanted to return my current phone because of its issues and purchase the replacement that I put on reserve. The rep handled the return/purchase very quickly, and I didn't have to reset my upgrade eligibility with AT&T: the Apple rep was able to handle everything (I was concerned that I'd have to call AT&T after the return, have them reset the upgrade, then purchase the new phone).

    I did it this way instead of going through the genius bar because there's a chance that the genius won't agree that the phone has an issue and refuse to replace it. Of course, I was within the return window.

    You might have to make a few attempts at reserving the phone until the Apple store has the model that you want in stock, but from what I've seen, the stores are not as tightly constrained on supply lately.
     
  4. FreakinEurekan macrumors 68040

    FreakinEurekan

    Joined:
    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #4
    They will exchange for 1 dead pixel. iPads I think require 3 dead pixels to qualify for exchange, iPhones only need 1.
     
  5. AlphaVictor87 macrumors 6502a

    AlphaVictor87

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    Sep 7, 2011
    Location:
    Saint Louis, MO
    #5
  6. TM WAZZA macrumors 68000

    Joined:
    Sep 18, 2010
    Location:
    Hamilton, New Zealand
    #6
    Don't know what the policy is there, but my iPad 2 had 1 dead pixel and the shop exchanged it immediately.
     
  7. FreakinEurekan macrumors 68040

    FreakinEurekan

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    Sep 8, 2011
    Location:
    Eureka Springs, Arkansas
    #7
    Non sequiter, but I used to occasionally fly an airplane called 87AV (87 Alpha Victor).
     
  8. AlphaVictor87 macrumors 6502a

    AlphaVictor87

    Joined:
    Sep 7, 2011
    Location:
    Saint Louis, MO
    #8
    HA thats crazy! thats just my birth year and initials that i decided to .... wordify :D
     
  9. Irock619 macrumors 68000

    Irock619

    Joined:
    Sep 16, 2011
    Location:
    San Francisco, CA
    #9
    Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 5_0_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9A405 Safari/7534.48.3)

    Call apple and Verizon and ask them.
     
  10. slapple thread starter macrumors 6502

    Joined:
    Jul 25, 2008
    #10
    Oh and I can do it within one year, not just 30 days, right? Maybe I'll wait until the stores have them in stock.
     
  11. AIP5 macrumors 6502a

    Joined:
    Aug 2, 2011
    #11
    You can absolutely go in and replace your iPhone. A dead pixel (even if only seen in very specific conditions is a hardware defect nonetheless. I had this happen on the original iPhone years back in 2007. When the screen was black, a stubborn Blue pixel would light up for no apparent reason. Only when the screen was black, though. Apple store exchanged the iPhone right away.

    I'm not sure how it will work considering that there are still supply constraints. But I'm sure there's some way.
     
  12. guinness8878 macrumors member

    guinness8878

    Joined:
    Nov 25, 2009
    #12
    I'm not even sure what a dead pixel looks like, but I see a black spot on my screen as well. I just received it as a replacement, is that what a dead pixel looks like? It's a very faint dark spot that doesn't move at all, I can even see it behind a picture in my photo album. Could it be anything else?
     
  13. nmork macrumors regular

    Joined:
    Jul 30, 2011
    Location:
    Under your bed.
    #13
    Yeah, that sounds like a dead pixel. I'd take it in.
     
  14. wrkactjob macrumors 65816

    wrkactjob

    Joined:
    Feb 29, 2008
    Location:
    London
    #14
    You can buy spare pixels on Ebay, I bought one recently and the seller gave me 3 spares for free. I left neg feedback though as he sent them in a white envelope and I couldn't find them.
     
  15. Stealthipad macrumors 68040

    Stealthipad

    Joined:
    Apr 30, 2010
    #15
    You just can trust anyopne on eBay. How much did he charge for the pixels. I would not mind getting a few just to keep for spares.
     
  16. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #16
    I have the same problem with mine, I have a black 64GB AT&T with Applecare + with a dead pixel in the top right corner, REALLY ANNOYING FOR A $950 off contract phone, should they replace it for me and have you had a dead pixel, if so, what is your genius experience?
     
  17. Rocko1 macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #17
    Yes, as they said above, they will replace it. It's a electronic device. Sometimes things happen. Ferrari's have minor hiccups, does that mean they are crap?
     
  18. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #18
    I sure hope, because my results with geniuses have varied, where sometimes they say they won't replace when there obviously was a defect, I just hope they will replace it for me, because that clearly is a defect
     
  19. miragebg macrumors 6502a

    Joined:
    Mar 23, 2009
    #19
    I am wondering why you haven't exchange it until now, there had been more than two months you started to complain about this.
    Everytime you are asking us if you have to exchange your phone - in already 10 or 20 posts- all the same, but in fact this is your phone and you have to make this decision- I din't understand what are you expecting from us? We just cannot exchange it for you..
     
  20. Rocko1 macrumors 68020

    Rocko1

    Joined:
    Nov 3, 2011
    #20
    He might have agoraphobia. Only reason I can think of doing what he has done.
     
  21. Macdude2010 macrumors 65816

    Macdude2010

    Joined:
    Mar 17, 2010
    Location:
    The Apple Store
    #21
    First of all, I have only posted 3 times on the issue over the last 2 months, each time I have asked a different question that was worded differently, I'm not asking for anyone to exchange it for me or if i should exchange it, I am asking for other peoples experiences so i dont go through multiple replacements and if they SHOULD change it for me, hope this clears everything up
     
  22. sulpfiction macrumors 68030

    sulpfiction

    Joined:
    Aug 16, 2011
    Location:
    Philadelphia Area
    #22
    It boggles my mind that you would hold onto a phone for 2+ months with an issue that is obviously driving you crazy. You take the time to post about it numerous times when all you have to do is walk into an Apple store, get a replacement, and walk out. Problem solved. I don't understand what you are looking for?
     
  23. miragebg macrumors 6502a

    Joined:
    Mar 23, 2009
    #23





    This is just a small part of your posts...
    This seems normal to you?
    I do understand you ,I am sometimes like this, but so many similar posts, you just have to relax and enjoy your phone! If not, just don't buy Apple again, if this is capable of destroying your life..
     
  24. Leonard1818, Feb 7, 2012
    Last edited: Feb 7, 2012

    Leonard1818 macrumors 68020

    Joined:
    Nov 15, 2011
    #24
    what's a good flashlight app that turns the screen all white?

    nevermind. found one.
     

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