Dead pixel on iPhone 5

[Davewithak]

I just got my iPhone 5 on Friday, I love it, it's gorgeous. However, this morning while watching a YouTube video, I noticed a tiny (literally) problem. A small, dead, black pixel in the middle of my screen. At first I thought it was dirt or dust, so I tried wiping it off, scratching it off, etc. but no luck. I then tried resetting the device, color cycling it, and pressing on the screen, but still no luck. I've read on here and Apple's forums that Apple Stores usually replace screens/phones with dead pixel with no hesitation. I would love to take it to a Genius and have him or her fix it for me, but unfortunately the nearest Apple Store is 3 1/2 hours away. So, I'm not sure what to do. I know, it's a tiny speck and it shouldn't bother me, but it does.

Any ideas/suggestions of what to do?

Edit: Here are some pictures:

 

[mattopotamus]

personally it would annoy me, so I would get it replaced. being it is a new phone they will probably swap it out instead of repairing it.

edit: just looking at that photo, I may hold off haha

 

[Adutrumque]

You need to replace the whole LCD-screen - there is no "simple fix".

I suggest you return it, but that'll take some weeks for you to get a new one, probably.

 

[MMM.PWR]

wait a few weeks and have apple ship you a new one, after sending yours back. or.. drive to the store, and hope they have in stock.

 

[Davewithak]

Do you think the Verizon store would replace it? There's one about 30 minutes away and I bought the phone from Verizon. I can't drive 3 1/2 hours to the Apple Store and I doubt Apple is going to send me a new phone just because I call them and tell them this one has a dead pixel.

 

[ProudLoz]

Do you think the Verizon store would replace it? There's one about 30 minutes away and I bought the phone from Verizon. I can't drive 3 1/2 hours to the Apple Store and I doubt Apple is going to send me a new phone just because I call them and tell them this one has a dead pixel.

I had the same problem with my iPhone 4S and my iPad 3. I highly recommend you wait at least a month before you try to go to the Apple Store and replace it. This way, they have the proper stock and all the refurbished units are free of problems.

I had to replace my iPad 3 four times until I finally got one without any dead pixels.

 

[Electa]

My phone has the very same thing. I am going to get my phone replaced it as soon as Apple gets more stock ha ha.

 

[Davewithak]

I had the same problem with my iPhone 4S and my iPad 3. I highly recommend you wait at least a month before you try to go to the Apple Store and replace it. This way, they have the proper stock and all the refurbished units are free of problems.

I had to replace my iPad 3 four times until I finally got one without any dead pixels.

Will they replace it in a month? I just assumed that after the 14 day return policy is up, they wouldn't.

I feel like I'm being a little too anal about it, but it's all I can focus on while using the phone .

 

[dasx]

I had this problem with my iPad 3 too.
Dead pixel suddenly appears. Trip to the store. They give me a new one. Back at home I find dust under the screen. Back to the store. New one. Open it right there and another dead pixel. New one. Dust. New one. Pristine. Back home.

Just to clarify. This happened to me like 3 months after original purchase.

 

[Davewithak]

Well, I just got off of the phone with Apple. They're going to send me a box, so I can send them the phone, so that they can repair or replace it. It kinda sucks I just got this beautiful device and I'm already losing it. I'm almost tempted to cancel the repair and just deal with the tiny speck. I don't really like risking any damage being done to the iPhone, other than the pixel.

 

[Textureboy]

Well, I just got off of the phone with Apple. They're going to send me a box, so I can send them the phone, so that they can repair or replace it. It kinda sucks I just got this beautiful device and I'm already losing it. I'm almost tempted to cancel the repair and just deal with the tiny speck. I don't really like risking any damage being done to the iPhone, other than the pixel.

If they're going to ship you a new one then just keep your current one. Check the shipment order so you can keep your current one until your next one arrives. Thats how it worked for my rMBP but idk how they process the iPhone's.

Good luck on your exchange mate, just bad luck.

 

[Nyy8]

Return it now, or before your 14 day return period is up, that way they give you a new one

 

[KPOM]

Are you near a store? If so, they may be able to swap it out. Stores sometimes have replacement stock even if phones aren't available for sale.

 

[bacano22]

I just got my iPhone 5 on Friday, I love it, it's gorgeous. However, this morning while watching a YouTube video, I noticed a tiny (literally) problem. A small, dead, black pixel in the middle of my screen. At first I thought it was dirt or dust, so I tried wiping it off, scratching it off, etc. but no luck. I then tried resetting the device, color cycling it, and pressing on the screen, but still no luck. I've read on here and Apple's forums that Apple Stores usually replace screens/phones with dead pixel with no hesitation. I would love to take it to a Genius and have him or her fix it for me, but unfortunately the nearest Apple Store is 3 1/2 hours away. So, I'm not sure what to do. I know, it's a tiny speck and it shouldn't bother me, but it does.

Any ideas/suggestions of what to do?

My cousin had the same problem, make an appointment at the apple store go with box and all accessories and ask for a brand new one ,the gave him a brand new one, no refurbished

 

[Jman13]

The new screens are very easy to replace (unlike the 4 and 4S), so the Apple store will almost certainly not give you a new or refurb phone, but will likely replace the screen. I'd wait a month or so, bring it in to an Apple store (your warranty is still 1 year...) and they'll likely replace the screen for you on the spot. Looking at the iFixit teardown, a screen replacement on this phone will be very, very easy (if I ever shatter my screen, I'm just going to buy the replacement screen and do it myself).