Dead pixel on my iPad!!

Discussion in 'iPad' started by jambuie, May 28, 2010.

  1. jambuie macrumors newbie

    Joined:
    May 19, 2010
    #1
    I picked up a 32GB iPad 3G this morning. Got it home and started playing, then noticed a single dead pixel. It is stuck on red.

    Anybody know what Apples policy on dead pixels is?
     
  2. ziggyonice macrumors 68020

    ziggyonice

    Joined:
    Mar 12, 2006
    Location:
    Rural America
    #2
    Usually depends on the age of the device. Seeing as yours is less than a day old, take it back and have them get you a new one.
     
  3. -Ryan- macrumors 68000

    Joined:
    Jan 28, 2009
    #3
    Replacement. Just take it back and it will be swapped over.
     
  4. nasa25 macrumors 65816

    Joined:
    Apr 11, 2010
    Location:
    canada
    #4
    Mine came with a stuck red pixel as well. Since it's in the top right corner I don't notice it too much hence care.
     
  5. jambuie thread starter macrumors newbie

    Joined:
    May 19, 2010
    #5
    I bought it at a currys digital shop as there was a queue at the apple store in Cardiff this morning. Will I get more joy going direct to the apple store, or should currys replace it?
     
  6. dstar macrumors regular

    Joined:
    May 3, 2010
    #6
    My first iPad had horrific backlight bleeding so i exchanged for another. The new one had a dead pixel and one stuck pixel so i exchanged for another.

    The third one is perfect.
     
  7. JonnyIreland macrumors 6502a

    JonnyIreland

    Joined:
    Mar 10, 2010
    Location:
    Toronto, Canada
    #7
    First thing I did was check the screen for imperfections. I think I got lucky. Hope everyone gets theirs resolved asap.
     
  8. Chupa Chupa macrumors G5

    Chupa Chupa

    Joined:
    Jul 16, 2002
    #8
    Apple will likely not replace it if you didn't buy it direct from them. Take it back to where you bought it. Technically one dead/stuck pixel isn't covered under warranty, but most stores in the US at least have been lenient and made exchanges.
     
  9. dstar macrumors regular

    Joined:
    May 3, 2010
    #9
    I bought my initial iPad from Tekserve in NYC. I brought it into an apple store and they replaced it without issue. I don't know if that's normal policy for them or if I just got lucky.
     
  10. iPadztr macrumors 6502

    Joined:
    Apr 30, 2010
    Location:
    Pluto avenue
    #10
    they'll replace it as long as within the warranty and apple product.
     
  11. smr macrumors 6502a

    Joined:
    Sep 14, 2007
    Location:
    Shropshire, UK
    #11
    As you bought it from Currys, I think you should try there first. Apple would replace it, so should Currys.... but I suspect you might need to use that arguement with them :rolleyes:

    It normally pays to buy from Apple. But not always:

    My online order iPad has dust under the screen, and the rep I spoke to yesterday said Apple would replace it. However, I got an email from Apple this afternoon saying the replacement would not ship until 25 June :eek: I got back on the phone, and the very nice rep suggested I buy another iPad in my local AppleStore and then return the original order for a refund. I checked with my local AppleStore just before they closed and they have stock of the model I want! I then get another email from Apple saying my replacement would now ship on or before 7th June (possibly as a result of my second call?) Anyway, I think an iPad in the hand is worth a van full with TNT, so I will be down my local store first thing.
     

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