Dead pixel on screen, will Apple replace the whole phone?

Discussion in 'iPhone' started by PsyD4Me, Nov 7, 2009.

  1. PsyD4Me macrumors 6502a

    PsyD4Me

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    #1
    I'm wondering, since its a phone and sending it out for repair will mean that i will be away from communication for up to a week, do you think they'll just replace it with a brand new one?

    Its just one pixel, but i watch movies on the phone and its a PITA
     
  2. trainguy77 macrumors 68040

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  3. PsyD4Me thread starter macrumors 6502a

    PsyD4Me

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    #3
    i was hoping to get some real world answers, I'm sure that others went through similar experiences...
     
  4. Primejimbo macrumors 68040

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    #4
    yup. I agree and ask nicely. So many people demand stuff and that's the wrong way of asking.
     
  5. PsyD4Me thread starter macrumors 6502a

    PsyD4Me

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    #5
    i don't have an applestore near buy, driving an hour is a stretch.
     
  6. megapopular macrumors 6502a

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    Aug 21, 2007
    #6
    Yes, some people have had their iPhone replaced for a dead pixel right in the Apple store.
     
  7. mackmgg macrumors 65816

    mackmgg

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    Nov 2, 2007
    #7
    From my experience, bringing it into the store, they will usually just replace the screen, and it takes a couple of minutes. If you send it to them in the mail however, they will replace the whole phone
     
  8. PsyD4Me thread starter macrumors 6502a

    PsyD4Me

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    #8
    Well, they replaced the screen only, took 5 minutes....
    for some reason though the phone feels a bit faster
     
  9. gforce216 macrumors 6502a

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    Jun 17, 2009
    #9
    It was a new policy done over summer that they can replace the screens on the spot. I had a dead pixel and they took the phone in the back for 10-15 min and came out with a new screen on my phone for free. They did a great job.
     
  10. S Brake macrumors regular

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    Jun 3, 2008
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    Utah
    #10
    I got mine replaced because of one dead pixel.
     
  11. PsyD4Me thread starter macrumors 6502a

    PsyD4Me

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    #11
    it worked out nicely, because my screen actually had 2 scratches on it, and so now i got a brand new one.
    kind of think of it, aren't the screens supposed to be scratch free?
     
  12. Deadman64 macrumors 6502a

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    Jun 2, 2008
    #12
    They wouldn't for my one dead pixel. But maybe I just got an a$$. I feel that if I pay 300 bucks for a product it should be the same 300 dollar product someone with no dead pixels gets. Just my opinion tho.
     
  13. Deadman64 macrumors 6502a

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    Jun 2, 2008
    #13
    oh wow. I havent tried since last winter...maybe I'll have to try again if they simply replace the screen and not the whole phone. Congrats btw.
     
  14. ozzyman500 macrumors 65816

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    Feb 4, 2009
    #14
    I hope that's a joke.
     
  15. PsyD4Me thread starter macrumors 6502a

    PsyD4Me

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    #15
    that's how it feels, felt a bit snappier. Are you judging my ability to notice if something feels more responsive?

    and what's with your attitude bub?
     
  16. acfusion29 macrumors 68040

    acfusion29

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    Nov 8, 2007
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    Toronto
    #16
    lol. it's all in your head!

    But I'm glad they were able to did the screen swap for you quickly!
     
  17. tjcampbell macrumors 6502a

    tjcampbell

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    Aug 14, 2006
    Location:
    Vancouver
    #17
    They replaced one of mine due to a dead pixel. As soon as the genius saw it, it was a done deal. They were really cool about it.
     

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