Dead Pixel Recourse?

Discussion in 'iPod touch' started by Kyprioth657, Feb 16, 2008.

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  1. Kyprioth657, Feb 16, 2008

    Kyprioth657 macrumors newbie

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    #1
    I bought my IPT back in October. I baby it very much, I don't bring it to school or anything, just leave it on my table next to my desk so that i can listen to music in bed. But still, I have 2 dead pixels and a number of stuck pixels that appear and disappear from time to time. Would a Mac Genius replace this? The back is scratchless.....thats how much I baby this thing. And I don't have to tell you guys that a dust particle could scratch that mirrory coating.
     
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  2. decksnap, Feb 16, 2008

    decksnap macrumors 68040

    decksnap

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    #2
    On a 20" computer screen I would say no, but on a touch, I'd imagine they will exchange it for you.
     
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  3. MacDann, Feb 16, 2008

    MacDann macrumors 6502a

    MacDann

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    #3
    It would be interesting to know what Apple's response to this would be - they have a standard policy regarding displays and dead pixels - I don't recall the specifics, but it's a percentage of the total number of pixels that have to be defective before they will consider replacement.

    I have a 20" iMac that has two bad pixels on it. I contacted Apple about it and they referred me to the policy. I suspect you can find it on their support Web site.

    MacDann
     
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  4. Broomhead.ifone, Feb 16, 2008

    Broomhead.ifone macrumors newbie

    Broomhead.ifone

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    #4
    Test for dead pixel Here and try a pixel-unsticker Here. Good luck:)
     
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  5. Kyprioth657, Feb 16, 2008

    Kyprioth657 thread starter macrumors newbie

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    #5
    I talked to their telephone support line, and he said that for all screens under 22", apple will replace it. I made sure to get the guy's name. Think that would help?
     
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  6. Muncher, Feb 16, 2008

    Muncher macrumors 65816

    Muncher

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    #6
    Generally, if you take it into an apple store, and be polite to the customer service, they might bend the rules a bit and swap it. (I've read mixed reviews, guess it depends on the manager).
     
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  7. Adeux, Feb 17, 2008

    Adeux macrumors newbie

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    #7
    I actually just called apple 10 minutes ago about two dead pixels myself, and said the apple store closest to me would replace it under warranty. I was pretty relieved after seeing some of the responses in this thread :eek:
     
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