Dead pixel(s) Warrenty?

Discussion in 'MacBook Air' started by pazaakshark, Jan 13, 2014.

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  1. pazaakshark, Jan 13, 2014

    pazaakshark macrumors newbie

    Joined:
    Oct 12, 2013
    #1
    Hello everyone,

    My Macbook Air seems to have a dead pixel/pixels (I can't tell if it is one or more) on the lower half of the screen. Usually I wouldn't mind or make a fuss but I do lots of web & graphic design working on light backgrounds in Photoshop etc. and always notice this white mark.

    The Macbook is just under a year old. Would the apple store replace the panel under warranty?

    Thanks!
     

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  2. maflynn, Jan 13, 2014

    maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #2
    Apple doesn't have a "stated" dead pixel policy but 1 pixel is too low for them to replace the unit. With that said, bring it in and see if the manager will do anything for you.
     
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  3. studIOS5, Jan 13, 2014

    studIOS5 macrumors 6502a

    studIOS5

    Joined:
    Oct 14, 2011
    Location:
    Oregon, OH
    #3
    I have had my previous MacBook Pro serviced twice because of a similar problem, and my new MacBook Air serviced once because of this problem. Both machines cost in excess of $1000. I am not satisfied unless there are no imperfections on the screen. They have never once batted an eye when I took my computers in. They always just replace the top case of the computer and I leave a happy customer. Great apple service like always. As long as you are under warranty they shouldn't give you a fuss
     
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  4. tom vilsack, Jan 14, 2014

    tom vilsack macrumors 68000

    tom vilsack

    Joined:
    Nov 20, 2010
    Location:
    ladner cdn
    #4
    That would drive me nuts! Heck I took back a cheapo android tablet because of a dead pixel....take it in and demand perfection!
     
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