Dead Pixel

Discussion in 'iPad' started by UBS28, Oct 5, 2012.

  1. UBS28 macrumors 6502a

    Joined:
    Oct 2, 2012
    #1
    My iPad 3 suddenly has 1 dead pixel now. Can I demand a new unit since it still is under warranty?
     
  2. Medic311 macrumors 68000

    Medic311

    Joined:
    Jul 30, 2011
    #2
    the way to avoid a scene is to call up apple care and create a case # over the phone. tell them there is a dead pixel and you would like a replacement. they will put that in the notes. ask them to make an appointment for you and include in the appointment notes everything that was discussed and that you would like a replacement.

    when you arrive at the store, if they give you any problems you just tell them that the CSR said you would get a replacement if you take it in. they always say "OK, sure"
     

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