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Slix

macrumors 65816
Original poster
Mar 24, 2010
1,480
2,069
Needless to say, after about a week with my new 6th gen (PRODUCT)RED iPod touch, I'm loving it. However, today I noticed a dead pixel near the top of the screen. And of course, once you see it, it doesn't go away... So in a few days I'm planning to take it to the Apple Store for a replacement.

Anyone ever run into this? How do replacements work? Do I just make an appointment and have them swap me a new one or will I have to send it in the mail?
 

bchreng

macrumors 65816
Jul 26, 2005
1,058
347
I just recently took in my 6+ because of a dead pixel (Have owned it since around launch and have been lazy). They replaced the screen for me. Since yours is still relatively new and within the return policy, I wouldn't be surprised if they exchange your iPod for a new one.
 

myrtlebee

macrumors 68030
Jul 9, 2011
2,677
2,242
Maryland
You're in the return period. Don't bother with a repair. You want it returned or replaced with a new, sealed device. You don't even need to explain the issue if you do a return and then buy another one. It's not rocket science.
 

Slix

macrumors 65816
Original poster
Mar 24, 2010
1,480
2,069
Taking it in tomorrow for a Genius Bar appointment, hopefully they can just swap it for me. I have a couple of other questions while I'm there anyway, so we'll see.
 

Slix

macrumors 65816
Original poster
Mar 24, 2010
1,480
2,069
Well guys, good news! I took it in for the Genius Bar appointment today, the guy asked what was up, I told him about the dead pixel and asked if I could swap it, and the swap was done right there at the store. Fast and easy. :)
 

OTACORB

macrumors 68000
Jun 21, 2009
1,544
1,030
Central, Louisiana
Well guys, good news! I took it in for the Genius Bar appointment today, the guy asked what was up, I told him about the dead pixel and asked if I could swap it, and the swap was done right there at the store. Fast and easy. :)

This is one of the many reasons that I buy Apple products. I had this happen with a Google Nexus Tablet and I had to jump through hoops. I eventually just had to make the decision to return it because I was getting no where with Google. Needless to say I ended up buying an iPad and couldn't be happier.
 
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aPple nErd

macrumors 68030
Feb 12, 2012
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694
Jailbreaks/IOS Hacks
I dont know why you would have swapped it when you could have gotten a brand new sealed one... New headphones... New charging cable... Serial numbers matching on box and iPod...
 

Slix

macrumors 65816
Original poster
Mar 24, 2010
1,480
2,069
I dont know why you would have swapped it when you could have gotten a brand new sealed one... New headphones... New charging cable... Serial numbers matching on box and iPod...
That's exactly what I did. :p
 
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