dead pixel?

Discussion in 'iMac' started by heliocentric, May 30, 2010.

  1. heliocentric Guest

    Joined:
    Nov 26, 2008
    #1
    so i went and bought a new imac today from my local apple shop...

    i get it home and it has a really annoying dead pixel on the left hand side of the screen :(

    what should i do?
     
  2. Hellhammer Moderator

    Hellhammer

    Staff Member

    Joined:
    Dec 10, 2008
    Location:
    Finland
    #2
    Go back to the store and ask for a replacement
     
  3. heliocentric thread starter Guest

    Joined:
    Nov 26, 2008
    #3
    will they do that?

    what if i get home and the new one has a dead pixel?
     
  4. Rod76 macrumors newbie

    Joined:
    May 4, 2006
    #4
    This might not sound like something you want to hear, but keeping taking them back till you get a good one. If you're going to drop hard earned cash you should get a machine without dead pixels.

    As long as you don't exceed the 14 day return policy (total refund) what are they going to tell you? They don't have much of a choice.

    They can't sell the ones you returned as new anymore and that alone will be incentive for them to fix their issues with QC.

    I made 9 round trips to the Apple store till they got it right with my MBP (2 screens, 4 logic boards, 2 Airport cards and 1 whole display assembly). They gave me a brand new one after that. Hopefully when I switch to an iMac here in a few weeks I won't have to go through the same ordeal again!

    Apple has a lot in common with the V.A. (Veteran's Administration), if you're persistent enough they'll eventually make things right.
     
  5. ValSalva macrumors 68040

    ValSalva

    Joined:
    Jun 26, 2009
    Location:
    Burpelson AFB
    #5
    If their are no dead pixels on the iMacs at the Apple store I would point that out to them. All you want is an iMac that is just as good as the ones on the floor. Why shouldn't you expect that?
     
  6. heliocentric thread starter Guest

    Joined:
    Nov 26, 2008
    #6
    Thanks for the advice! I will go back to the store today and report back.
     
  7. archipellago macrumors 65816

    Joined:
    Aug 16, 2008
    #7


    I know for a fact that that's not necessarily true.!
     
  8. heliocentric thread starter Guest

    Joined:
    Nov 26, 2008
    #8
    at the store earlier we opened 3 imacs, which all had atleast one dead pixel on the screen.

    so i went though 4 imacs in days all with dead pixels...very dissapointing :(

    i ended up just getting a refund
     
  9. Eduardo1971 macrumors 65816

    Eduardo1971

    Joined:
    Jun 16, 2006
    Location:
    Lost Angeles, Ca. usa
    #9
    What?!

    I thought if it was returned that it would get checked out/repaired and then resold as a refurbished model.
     
  10. Eduardo1971 macrumors 65816

    Eduardo1971

    Joined:
    Jun 16, 2006
    Location:
    Lost Angeles, Ca. usa
    #10
    Was it the 27 iMac model?
     
  11. heliocentric thread starter Guest

    Joined:
    Nov 26, 2008
    #11
    21.5 inch model
     
  12. cryer macrumors regular

    Joined:
    May 3, 2010
    #12
    Speaking of dead pixel, I've got two on my screen. One in the bottom left quadrant, and one in the bottom right quadrant. It's a refurb 27" i7. I could replace with another but what if there are worse issues? What to do...
     

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