iPhone X Dead pixels in iPhone X?

Discussion in 'iPhone' started by LinearX, Nov 17, 2017.

  1. LinearX macrumors newbie

    Nov 17, 2017
    Hello, I got a new iPhone X this week and in general I’m quite happy with the device. However, I noted that my screen has what seems to be a dead pixel.This is only visible with Red colors (i guess it is a dead subpixel then).

    I was wondering if anyone else has experienced this kind of problem. I’m not sure how common is to have dead pixels with the new OLED technology Apple is using for the phone. Anyone else having this kind of defect? (I have not seen any post about it)

    PS: to be honest the pixel is small and it is difficult to see from afar, but I’m worried the screen is defective and things will only get worse from here...
  2. dennysanders macrumors 6502


    Nov 6, 2015
  3. DNichter macrumors G3


    Apr 27, 2015
    Philadelphia, PA
    I haven't noticed anything, but if you have a defect, you should bring it back to them. Hope that helps.
  4. Newtons Apple macrumors Core

    Newtons Apple

    Mar 12, 2014
    Jacksonville, Florida
    I do not have any that I notice and not going to look close enough to see if a single pixel is not working.

    Too happy with my X.
  5. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    Take advantage of your return period. It's why you have 14 days for a defective device.
  6. Harthag macrumors 6502a

    Jun 20, 2009
    Don’t accept a single stuck or dead pixel. You paid $1000+, not acceptable. Any screen I buy, monitors, phones, TV, laptops...I never accept a single dead or stuck pixel out of the box.
  7. Brandonjr36 macrumors 68000


    Sep 12, 2016
    I had a dead pixel on the first s8 I bought just have Apple replace it
  8. barkomatic macrumors 601

    Aug 8, 2008
    Return it now while you have the option to do so. Later on, there is a chance they may tell you that one dead pixel is within acceptable tolerances or something.
  9. LinearX thread starter macrumors newbie

    Nov 17, 2017
    Thank you for all the replies.

    I guess I’ll have to call Apple and ask them to send me another one... and hope the next one does not have any of the defects mentioned in other threads...

    Having too much bad luck with Apple produts lately. It seems their quality control has definitively gone down, even if their prices go the opposite direction... but I agree with others that for the price they charge for the phone this should have 0 defects. At least Apple customer service is one of the best, so they will take care of it.
  10. NonTurbo2JZ macrumors newbie

    Nov 26, 2017
    Simple said then done, apple tells me T-Mobile will replace it .. T-Mobile said apple will replace it .. had the phone for about 24 hours and I’m just going back and fourth on who’s going to solve this issue
  11. JasonHB macrumors regular

    Jul 20, 2010
    Warwickshire, UK
    Just go to a Genius Bar and they’ll change it out.

    No issues, no problems, they’ve always been more than brilliant with any issues I’ve had

  12. dennysanders macrumors 6502


    Nov 6, 2015
    doesn't sound like you called apple. they know that it's covered under their warranty and that they can ship you a replacement or set you up at an apple store. there's no reason they would have to push back and say it's a carrier issue.
  13. Tgrey macrumors regular

    Nov 4, 2013
    if it's within 14 days, I never ask for replacement, just tell them I don't like it and return it, then buy a new one, no point to ask for replacement, it's much easier
  14. Apple_prince31 macrumors newbie

    Dec 3, 2017
    A dead pixel for a $1000 phone is really unacceptable. Found one while setting up my brand new iPhone X. Apple should take their quality control seriously. I also had 3 dead pixels on my iPhone 7 before and waited for a month to get a freakin’ replacement. 9E382173-1D34-4318-A0FE-49AC99C71C3D.jpeg

    Attached Files:

  15. Manny21 macrumors newbie


    Dec 8, 2017
    Awesome! I have one tiny tiny one barely can see, you really have be like eye to screen to see it probably will even need a magnifying glass jaja... from regular views you can’t see it at all... And I cannot find it anymore so if its theres its there not gonna return it and make a big fuss.. They don’t spread so I’m ok and have Applecare+ so I’m good... if my IPX had more dead pixes or were very noticeable I would definitely exchange it... Stuck/dead pixels are common on OLED screens...
  16. waquzy macrumors 6502a


    Sep 9, 2013
    Leicestershire, UK
    Thats bad, get it replaced asap!!
  17. athletejmv macrumors regular

    Mar 19, 2011
    I'm going through that right now... irritating.
  18. nokkynuk macrumors member


    Nov 15, 2017
    Space City
    I've never experienced this before. Just go to an Apple Store. Get a replacement right there.

    I had my iPhone 4 replaced in 2010 for a dead pixel no questions asked. I had my iPad replaced last year due to defective LCD (it had an LVDS issue where shadows would appear on moving images; barely noticeable). Sometimes frustration can work against you when you're expressing it against someone whose trying to help you.

    Maybe work within the process and it will work itself out? I've also never heard Apple say that a carrier will replace the phone. I had a bent iPhone 6 Plus (it was an accident i swear :eek:), and they replaced it on the spot too!
  19. casey_ch macrumors newbie

    Apr 5, 2018
    Hi, a couple of my friends are technicians at Apple and some of them are the designers of the iPhone X. A dead pixel or a sub-dead pixel is a common problem and is easily fixable. The best way is pretty simple and a little unbelievable. Go to youtube, and search up a video that flashes a lot of colors at once. This is "shock" the pixel back to life. Kinda like CPR. It has worked for me. It is still doesn't revive, take it back to apple, that is if you have a warranty.
  20. saltd macrumors 6502a


    Aug 1, 2010
    Having had issues with many dead pixels on computer monitors on the past, I can confirm that these pixel “shocking” methods don’t really work. Especially if it’s a “dead” pixel (as opposed to a “stuck” pixel. Dead pixels are done for-stuck pixels can become unstuck, but it’s usually temporary.

    There’s also another “massaging” method where you press hard on the pixel to unstick it. Also not a permanent fix.

    I’d return it within the 14 day period if you can. Most manufacturers have a certain amount of dead or stuck pixels that must exist before the product is considered faulty.

    Edit: Don’t try pressing hard on your iPhone screen-you could end up with bigger problems :)

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19 November 17, 2017