Dead Pixels

Discussion in 'iPhone Tips, Help and Troubleshooting' started by Macgic, Sep 4, 2008.

  1. Macgic macrumors 6502

    Joined:
    Oct 23, 2007
    #1
    Okay so i just woke up my phone (not literally) and i noticed about 20 dead pixels in the center of my phone. it is a original iphone. Will Apple replace this or is it on me? (Its alot worse then what the picture shows i had to use my MB's camera :p)
     

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  2. bit_bucket macrumors regular

    bit_bucket

    Joined:
    Jul 18, 2002
    Location:
    West By God VA
    #2
    Apple will replace it if it has even 1 dead pixel. You should have no problems getting it replaced. But as a word of warning. Check out the replacement phone before leaving the Apple store to make sure it is good.
     
  3. peoe2 macrumors newbie

    Joined:
    Aug 21, 2008
    #3
    Did they just appear like they were not there last week?

    Apple's official stand on dead pixels is that they are to be expected and they consider it acceptable. I read it somewhere on apple.com.

    Since your phone is an original iphone I have no clue what Apple will do, give it a try. It's not like you bought it last week, you've been using it for a while. Don't expect that it's their obligation to switch it, many laptops have dead pixels, iphone, ipod touch and Apple clearly states that for them it's a normal thing.

    My iPhone 3G has been having 1 dead pixel since out of the box, I kept it as is based on what I read on Apple's position.

    Give it a try if you'd like, I hope you get a replacement but my point is don't think they have to give you one.
     
  4. Macgic thread starter macrumors 6502

    Joined:
    Oct 23, 2007
    #4
    Ok there isn't an :apple: apple in my location. Or close by. Could I take it to ATT?
     
  5. JML42691 macrumors 68020

    JML42691

    Joined:
    Oct 24, 2007
    #5
    No, you have to take it to the Apple Store, or call in for a mail replacement. I believe Apple is the only company that can do repairs on the iPhone (or exchanges) beyond the return period.
     
  6. aross99 macrumors 68000

    aross99

    Joined:
    Dec 17, 2006
    Location:
    East Lansing, MI
    #6
    Are you still in the 1 year warranty period, or do you have Applecare on your phone? If so, I would call Apple and get them to replace it. With iPods, you have to ship it in first and they ship out a replacement. With an iPhone, I don't know if they would ship you a replacement first. You would have to give them a CC number in case you don't return the iPhone.

    If you don't have Applecare, or are out of your 1 Year warranty, I think your only option is to pay the flat "broken iPhone" fee. I don't know for sure what it will be, but I would assume it will be something like $200, since I just paid $129 to get an iPod 5G fixed out of warranty.

    Good Luck!
     
  7. Macgic thread starter macrumors 6502

    Joined:
    Oct 23, 2007
    #7
    I have till the 27th and no I dont have applcare.

    Also I Jailbroke using ziphone awhile back (please don't say they'll know by the baseband cause thats just if you unlock) and I was recently JB by pwnge tool. will they be able to tell?
     
  8. aross99 macrumors 68000

    aross99

    Joined:
    Dec 17, 2006
    Location:
    East Lansing, MI
    #8
    I would try to do a full restore so you are back to the standard software and try to call them ASAP. You will want to get this address before that warranty runs out.

    I don't know if they can tell about the JB after you restore...
     
  9. Macgic thread starter macrumors 6502

    Joined:
    Oct 23, 2007
    #9
    So i drove the 200+ miles and they gave me a new phone! Just for future references they can't tell if you JB. Pwnge tool or the old ziphone way.
     
  10. aross99 macrumors 68000

    aross99

    Joined:
    Dec 17, 2006
    Location:
    East Lansing, MI
    #10
    Congratulations! After driving all of that way, I'm glad they replaced it for you...
     
  11. PNutts macrumors 601

    PNutts

    Joined:
    Jul 24, 2008
    Location:
    Pacific Northwest, US

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