Dead rMBP - Apple won't help

Tell them that they said that it was all covered in the beginning and that you cannot be forced to pay it, because they said it's free in the beginning.

 

Great argument there... Sounds like something a five year old would concoct.

They said it would be covered if the machine is under AppleCare. As you well know, accidental damage is not covered. The discovery of that damage means Apple is no longer required to cover the repair.

Apple has the right to deny the repair due to user damage. End of story.

To the OP, ask to see the evidence of liquid damage and go from there.

 

It is either you know that you spilled something on it, or that you have not. How does one forget if you spilled something on a computer in general...

 

Can also be of wet environments or condensation, not only spilling stuff.

 

Doubtful. Review the damage. This is probably your standard-issue denial of accountability on the part of the user. At least, that's my instinct. But the damage will tell.

 

i agree,

condensation will not set them off, the way water damage works is if they see a LSI that is either pink or red than they are required to investigate further for water damage (corroded parts and discolored parts).

 

If it is in wet places it is the users fault.

 

So what happened?

 

LOL. Yeah, that's how it works.

 

Yes but the sensors aren't 100% right.

 

Not saying you are lying, but if you did have a spill the obvious reason to deny it to us is so that if we had a way to beat apple's refusal to help you, we would tell you what it is.

The same reason iphone thiefs are always pretending they just forgot their password and asking for help to defeat the password lock.

 

It's the user's fault for living in a humid climate? Well darn!

 

Humidity doesn't trigger the moisture sensors.

 

Yes it is. If you want to have your device in a climate it wont work with then it is your fault.

http://gizmodo.com/5619440/asian-countries-too-humid-for-iphones

 

As far as I'm aware, Apple doesn't state anywhere that it won't work in those climates.

 

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Sure it can. Too much humidity or a change in temperature can cause condensation which will cause a build up of moisture that will create enough water to kill something. Taking your electronic device from the cold in to a warm house can cause it to sweat and the condensation can cause actual water droplets. That's why it's recommended that when you move a device that could possibly be sensitive to water from a colder temp to a warmer temp to leave it the bag and let it warm up slowly. I could see a super humid environment doing this too.

Then if Apple doesn't already, they need to have it outlined in their warranty information that living in a certain locale will void your warranty.

 

Once liquid is found every argument goes out the window: it's accidental damage. They will deny any repair to the machine regardless if it's a defect or not and offer to send out the computer to a repair facility for a flat rate cost. In store technicians will NOT work on a product that has any liquid.

 

So what was the outcome?

Is it possible that someone else spilt liquid on it, then cleared it up without saying anything to you?

 

Sorry about the outcome. Any signs of corrosion/rusting inside the machine points to liquid unfortunately. For safety reasons technicians cannot "show" you the liquid damage other than taking a photo.

And to the poster who suggested the Genius team spilled liquid on the machine: liquids are not allowed inside the room where the techs work on the machines.