Dead Zone

Discussion in 'iPhone' started by rayward, Feb 3, 2008.

  1. rayward macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #1
    An area in the lower part of my screen just went dead to the touch. It's across the whole width of the screen, roughly encompassing the bottom line of icons above the dock on the home screen.

    The rest of the screen, and all other functions work fine. This is a June 29 phone; never hacked or jailbroken; and updated as the newer firmware was made available.

    I'm going to take it back to Apple and see what they say.
     
  2. hexonxonx macrumors 601

    Joined:
    Jul 4, 2007
    Location:
    Denver Colorado
    #2
    If a reset or restore doesn't fix the problem, than a trip to the Apple store is in your near future.
     
  3. rayward thread starter macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #3
    Tried both reset and restore. Actually restored twice. Still no change.

    Off to the Apple store later today...
     
  4. EnfantTerrible macrumors newbie

    Joined:
    Feb 4, 2008
    #4
    I had this exact problem two weeks ago, also a June 29 phone. They swapped it straight away.
     
  5. rayward thread starter macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #5
    Cool, thanks. This is what I was hoping/expecting.
     
  6. rayward thread starter macrumors 65816

    Joined:
    Mar 13, 2007
    Location:
    Houston, TX
    #6
    They replaced it. Apparently, condensation can sometimes get in between two of the 7 layers of the touch screen, and short it out.

    What's cool, apart form the no nonsense, no hassle swap out, is that they do a quick set-up in the store, so you can use the phone in a limited way until you get home to restore all your stuff.
     

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