Dealing with false positives?

iCloud is blocking mail (server side) from my credit card service so I'm unable to verify my mail and get alerts of payments made and due.

I got in touch with iCloud support using Express Lane and after a half hour on the phone explaining that my bank's email was being blocked and could they please whitelist it, I was told my request would be forwarded to iCloud engineering and would get a followup call the next day. That was about 4 days ago. I think they blew me off because I checked my case number and it's showing as closed now.

I had to provide a serial number before moving forward with my support request, so I picked my iPhone. I think this may be why I didn't get much help as the support went to the iPhone support team rather than iCloud specialists. I don't understand why I can't go straight to them since this is an issue that affects ALL my devices, but I HAVE to choose from one of my devices to complete my support request.

Has anyone had to deal with false positives before, and got it successfully resolved? What was the process you followed? I have a MacBook Pro as well and think I should try the serial number for that since they deal with Mac Mail as well and might provide better support.

Any insight appreciated, I imagine this issue may prop up a few times so knowing the best process to follow to get emails whitelisted would be very helpful.

 

I just got off my second phone call with Apple support via Express Lane using my MacBook Pro as a serial number. I still cannot get anyone to acknowledge that iCloud is blocking my banking institution from sending me important email notices, and this is really starting to piss me off.

Is there not a better way to report false positives and get these morons to white list ONE ****ING EMAIL ADDRESS?

If someone has experience dealing with iCloud and finding a way to get them to stop preventing legitimate emails from being blocked server side, please let me know. Only thing I can do now is to keep calling until I get something who knows what the **** they're doing.

 

By address book, do you mean Contacts? If that's what you meant, I just added that now, looking to see if that helps. This is being blocked server side, so I never even see the email.

Define irony: I didn't get the email notification that this thread was updated either. Sigh.

 

Thanks, I've tried it so far but no emails are getting through. It could be maybe the bank is actually blocking the email, I'll have to get in touch with them and see.

Gmail is what I moved away from, I'm fed up with Google's espionage and unrepentant invasion of scanning my emails, which is why I'll never use Gmail or Chrome again. I imagine a lot of people want to do the same but Apple simply hasn't invested the time to make iCloud mail into a great service. I hope they change that tune now that MobileMe is finally phased out and they can work to improve iCloud's reliability.