Dealing with false positives?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by LincolnsiPod, Jul 8, 2012.

  1. LincolnsiPod macrumors 6502a

    Nov 20, 2009
    iCloud is blocking mail (server side) from my credit card service so I'm unable to verify my mail and get alerts of payments made and due.

    I got in touch with iCloud support using Express Lane and after a half hour on the phone explaining that my bank's email was being blocked and could they please whitelist it, I was told my request would be forwarded to iCloud engineering and would get a followup call the next day. That was about 4 days ago. I think they blew me off because I checked my case number and it's showing as closed now.

    I had to provide a serial number before moving forward with my support request, so I picked my iPhone. I think this may be why I didn't get much help as the support went to the iPhone support team rather than iCloud specialists. I don't understand why I can't go straight to them since this is an issue that affects ALL my devices, but I HAVE to choose from one of my devices to complete my support request.

    Has anyone had to deal with false positives before, and got it successfully resolved? What was the process you followed? I have a MacBook Pro as well and think I should try the serial number for that since they deal with Mac Mail as well and might provide better support.

    Any insight appreciated, I imagine this issue may prop up a few times so knowing the best process to follow to get emails whitelisted would be very helpful.
  2. LincolnsiPod thread starter macrumors 6502a

    Nov 20, 2009
    I just got off my second phone call with Apple support via Express Lane using my MacBook Pro as a serial number. I still cannot get anyone to acknowledge that iCloud is blocking my banking institution from sending me important email notices, and this is really starting to piss me off.

    Is there not a better way to report false positives and get these morons to white list ONE ****ING EMAIL ADDRESS?

    If someone has experience dealing with iCloud and finding a way to get them to stop preventing legitimate emails from being blocked server side, please let me know. Only thing I can do now is to keep calling until I get something who knows what the **** they're doing.
  3. AzureCloud macrumors member

    Jun 20, 2009
    I can feel your pain, as I've had my own run ins with the iCloud spam filter. In my case, tons of obvious spam get into my inbox every day, and no matter how many times I mark them as spam, they never get filtered out. I've called Apple Support multiple times without resolution. I know many people who have had the false positive issue, as well. This is one of the major reasons that I now use a more reliable email service and have left iCloud mail.

    The only suggestion I have that you can try is adding the email addresses of the senders that are being caught as false positives to your address book. I believe that is supposed to green-light them through the spam filters.
  4. LincolnsiPod, Jul 11, 2012
    Last edited: Jul 11, 2012

    LincolnsiPod thread starter macrumors 6502a

    Nov 20, 2009
    By address book, do you mean Contacts? If that's what you meant, I just added that now, looking to see if that helps. This is being blocked server side, so I never even see the email.

    Define irony: I didn't get the email notification that this thread was updated either. Sigh.
  5. AzureCloud, Jul 12, 2012
    Last edited: Jul 12, 2012

    AzureCloud macrumors member

    Jun 20, 2009
    Ah, yeah, it is Contacts now, not address book. I hope that will fix your problem for you! If not, I don't know of anything else you could try, unfortunately. I would recommend looking into a different email service, but I understand that it is a big hassle doing that and you may want to stick with all Apple services. I really do wish Apple would fix some of these issues, because I'd love to use iCloud mail again. It works so well with the native mail clients on iOS and OS X.

    Your issue sounds exactly like what my friends have experienced. In those cases, they weren't getting personal emails either. They never got any notification that an email was blocked, the sender never had any idea the email hadn't been delivered, and it wasn't until the sender asked them about an email that they realized what was happening. My friends now use Gmail and have never had another problem with spam filtering. No false positives, and no obvious or marked spam slipping through to the inbox.
  6. LincolnsiPod thread starter macrumors 6502a

    Nov 20, 2009
    Thanks, I've tried it so far but no emails are getting through. It could be maybe the bank is actually blocking the email, I'll have to get in touch with them and see.

    Gmail is what I moved away from, I'm fed up with Google's espionage and unrepentant invasion of scanning my emails, which is why I'll never use Gmail or Chrome again. I imagine a lot of people want to do the same but Apple simply hasn't invested the time to make iCloud mail into a great service. I hope they change that tune now that MobileMe is finally phased out and they can work to improve iCloud's reliability.

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