iCloud is blocking mail (server side) from my credit card service so I'm unable to verify my mail and get alerts of payments made and due. I got in touch with iCloud support using Express Lane and after a half hour on the phone explaining that my bank's email was being blocked and could they please whitelist it, I was told my request would be forwarded to iCloud engineering and would get a followup call the next day. That was about 4 days ago. I think they blew me off because I checked my case number and it's showing as closed now. I had to provide a serial number before moving forward with my support request, so I picked my iPhone. I think this may be why I didn't get much help as the support went to the iPhone support team rather than iCloud specialists. I don't understand why I can't go straight to them since this is an issue that affects ALL my devices, but I HAVE to choose from one of my devices to complete my support request. Has anyone had to deal with false positives before, and got it successfully resolved? What was the process you followed? I have a MacBook Pro as well and think I should try the serial number for that since they deal with Mac Mail as well and might provide better support. Any insight appreciated, I imagine this issue may prop up a few times so knowing the best process to follow to get emails whitelisted would be very helpful.