I am a pretty patient guy, but I've about had it with my upstairs neighbors. They are excessively loud and I'm not sure what I should do about it. First of all, they have two big dogs in a small (900sqft) apartment, but I can deal with the barking and claws-scratching-on-wood sounds. It's the constant crash-boom noises that sound like thunder or dropping a bowling ball in an attic that I have trouble with. Second, they talk loudly (sometimes yelling) and I get the impression that they are not the type to respond to a calm "please keep it down" in an appropriate way. I don't want drama in my life, especially not where I live. I've called the apartment office and they said the best they can do is send a letter, but that it would be obvious that I was the one complaining, since I live below them. I decided to hold off on that. After reading dozens of advice columns and other forum posts about similar problems, I'm still unsure of how to handle this situation. I'm not a fan of confrontation, but I'd also really like to sit in my living room after a long day at work and not be startled hourly by the sound of something nearly coming down through the ceiling at me. It even startles my cats. What can I say/do that won't likely cause problems?