Dealing with the Apple Store - replacement/return advice sought

Discussion in 'MacBook Pro' started by PDE, Jun 27, 2007.

  1. PDE macrumors 68020

    Joined:
    Nov 16, 2005
    #1
    I bought a new MBP from the Apple Store on the 18th. I handed it in for repair of the trackpad button a few days later. When I got it back, I noticed the keyboard illumination didn't work anymore. I assumed that they had messed it up when they were replacing the upper case, but they didn't actually replace the keyboard so it could have always been broken. I didn't really have time to check when I first got it, or I forgot.

    Anyway, I took it back to the Soho store and, since it was otherwise in good condition, I agreed to let them repair it instead of ask for a replacement. I assumed it would be any easy and quick repair. However, they called the same day to let me know that they didn't have the part in stock and that, because the computer was just a few days old, they'd like to give me a new instead of repairing this one. The only problem was that they they told me that they were out of stock of my model, but said that they were expecting a delivery on Monday (two days ago). I called today and they told me they have no idea when they'll have them in stock and that whoever told me Monday should not have told me that.

    I'm leaving on Saturday to visit family in Europe for two weeks so now I'm annoyed because it means that if I don't get a replacement tomorrow, there will be no time for me to check it out before I leave (and get another replacement if the new one is defective). I could wait until I come back to do the exchange, but I don't know how that affects my return/replacement possibilities. If I did it that way, would I get another 14 days from then?

    **** apple. I was thrilled to get the first SR MBP, only to discover that one key wasn't working and, after a little while, that it had the yellow tint. This will be my third SR MBP since their release a few weeks ago - all the wasted time for what? How should I handle this? I guess I could ask to return it for a refund and then just start over again when I get back....any other good advice?
     
  2. Turkish macrumors 6502

    Joined:
    Jan 12, 2007
    #2
    Unless you think they are going to magically pull one out of their ass ... ;)
     
  3. PDE thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #3
    I guess I answered my own question! It's just so ****ing frustrating dealing with this all the time. You're right though: no MBPs are coming out of their asses....
     
  4. Deepdale macrumors 68000

    Deepdale

    Joined:
    May 4, 2005
    Location:
    New York
    #4
    For that we should all breathe a sigh a relief. Besides, do you really want to be the first owner of a brand new CBP (CrackBook Pro)?
     
  5. PDE thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #5
    Indeed, even for Apple that would be a new low...and I won't even talk about what that would mean for the yellowish/brownish tint issue (sorry, I couldn't help myself)
     
  6. PDE thread starter macrumors 68020

    Joined:
    Nov 16, 2005
    #6
    I returned it for a full refund. No problems or questions. I feel relief that I don't have to deal with this and am happy to wait a little longer while I'm away on holiday. Hopefully when I get back they'll be in stock and there will be a greater chance of getting a good one too.
     

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