A caution for anyone interested in this deal: My order experience has been frustrating at best.
Foremost, Verizon's site kept stalling when using Safari. Following a switch to Brave browser and some patience, I did get two HomePod minis added to cart — going for the yellow and orange for those curious. Next, at the checkout process, the login claimed my username and password were incorrect. A few attempts later, reached the security question and that didn’t work. Some browser security adjustments and attempts later, I finally landed at checkout. I saw the same day delivery option and tried that, a bad idea as it was falsely offered and messed the shipping charges. So, logged back in and found my way back to checkout. Order successful… Yay! Next day, I receive an email:
Verizon said:
Your order is being cancelled.
Dear Customer: [...]
[...]
We weren't able to validate the above order with the information you've provided. If you feel this was done in error, please let us know at 888.483.7200.
At this point, I am guessing my concerns of using my 5G Home Internet related account to complete this order was indeed valid.
Anyway… Log back in and try to verify via My Orders section. A text message verification. However, the only number associated is the SIM in the Internet gateway. Of course, that won’t (easily) be viable. Okay, now to calling the phone number. Get through the convoluted automated list of options and end with a message stating I will err should receive an email message instructing on how to securely submit a photo copy of my state ID/driver’s license.
Are you freaking joking?! I need to go through these hoops to order HomePods, yet didn’t need to when signing up for Internet service — which, by the way, Verizon has been successfully receiving payment for months.
P.S. I only have two days to resolve this, according to them, and still have not received this supposed message stating how I submit ID for verification.
P.P.S. Anyone aware if I submit an order as a guest (i.e., manually entering in billing and shipping information) rather than using (and billing) to my VZ account would actually be successful without the unreasonable verification steps?