I've had Sonos for around 15 years now, both S1 and S2. I own (or have owned) the original ZonePlayer, both the Connect:Amp and Connect, original Play5, Roam, Move, the new Amp, the Sub, and the Arc.I was looking at Sonos for our new living room but based on this thread I've been following on Sonos Community I don't think I'm going to be doing that. Two years without a fix for a major problem like this and a 45-page long thread with people complaining sure doesn't look good.
Additional Reference: https://arstechnica.com/gadgets/202...-arc-soundbars-pop-of-death-for-over-2-years/
My Arc has never had this issue. It is connected to a Sony A90J TV and I use it with Apple TV and a PS4, both of which are connected to an IOgear 4K HDMI switch that auto-switches inputs (since the Apple TV remote does not provide a way to do this, thus forcing you to keep your TV remote lying around for a singular purpose).
There are so many variables with digital audio versus old school amp and speakers. I can only speak for my Sonos Arc setup and it has been flawless. I've never had a signification issue with any Sonos product in the 15 or so years I've been a customer. When I have had to contact customer support, it's always been painless.
I'm sure this was discussed in the thread you posted, but cable quality is a major factor. Cheap HDMI cables are often the source of problems. People love to go cheap when it comes to cables and chargers and things like that, but it's a bad idea. Cheap cables often cause performance issues and can even damage hardware. Cheap chargers can burn your house down (as a very well-known online retailer's branded charger did to my friend's house on the 4th of July this year).
I'm a very satisfied Sonos customer and I've stayed with them for 15 years. Nothing compares to the Sonos experience. Audio geeks can argue "sound quality" all day long. I think Sonos sounds great, certainly great enough. But what keeps me in the Sonos family is the overall experience, thing like flawless multi-room audio and an app that supports the different audio services to which I subscribe...instead of jumping from app to app and having to Airplay everything.
I wouldn't let that one thread turn you off to Sonos.
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