Dear Apple, if I followed your advice I'd have ****** my computer

[TheSpaz]

What was the trash warning you were getting?

Also, here's another embarrassing example of what can happen by trying to use the terminal. I'm a pretty smart person, but I still screw up sometimes. I was following an online tutorial on how to uninstall iTunes by removing the files with the terminal. In the tutorial, the command was so long that it was multiple lines. I thought I had to enter each line individually by looking at the format on the webpage... I was wrong:

https://forums.macrumors.com/threads/710281/ <-- See here

 

[madog]

Also with any type of tech support you can't diagnose every problem over the phone. Its just not possible. I get users stopping in all the time trying to describe a problem and 90% of the time what they describe is not whats happening so it is difficult to get the problem correct without seeing the machine.

I had a customer tell me over the phone "my iMac is turning off randomly, and at sometimes it won't turn on". She had an early Intel iMac (many of the G5's before them had faulty power supply's/mlb's which produced the same results). So I instantly thought that was the issue, sounded logical. Of course when I first power on the machine myself the hard drive makes this awful clicking noise the entire time, and was the reason the machine was acting the way it was.

It wasn't a big deal at all, but how on earth do you fail to mention the loud clicking noise coming from your computer that never made a nosie like it before?

So, I agree. The phone is a bad way to diagnose a problem, and also, while you can't treat every customer like an idiot, many of them are calling because they don't know what is happening.

 

[janush]

What was the trash warning you were getting?
<-- See here

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