Dear "Genius", Allow me to thank you for helping me with my 8 gig nano's problems today. I appreciated your gentle care of my iPod nano as you proceeded to attempt to bend it and explain to me that it felt "more durable" than previous models. I'd also like to thank you for handling it mostly on the screen, because I'm sure the plastic film provided better grip on your sausage fingers than say on the other 80% of the unit which is where your hands are (I guess in theory) supposed to touch. I also appreciate how in setting up your test computer you then carefully placed my new nano on the wooden counter (face down of course) with a bit of a toss so it slid gracefully into a resting place--this was obviously a better decision than simply dropping it. You made me feel incredibly comfortable when you told me you had "never used iTunes 7 before" and had me show you where the iPod preferences had gone to. When I saw you drop the attached display nano from several inches onto the countertop next to the computer I knew you were serious about this new product's durability. I'd like to thank you for trying to sell me Applecare for my iPod once were were finished too, since I bet many of your customers don't believe they need it until they've dealt with your level of affection for your employer's products. Your name was John I think, but I can think of a few other names for you that have four letters. <3 your 1:20 appointment.