Deauthorizing all computers more than once per year?

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by Angry-Birds, Dec 17, 2011.

  1. Angry-Birds macrumors member

    Joined:
    Aug 10, 2011
    #1
    Hi,

    I recently used the "deauthorize all" option earlier this year (July I believe) to deauthorize all computers that were authorized to play my iTunes content. Since then, I reauthorized my home desktop and laptop, as well as my work laptop (3/5 authorizations).

    This week I bought a Macbook Air and a 2600k SB build for myself. My work laptop was also wiped and updated to Windows 7.

    As you can see, I've used 5 of my authorizations for this year, but I still need one. The "deauthorize all" button is disabled as I've already used it this year. Do I have any recourse? I've already contacted Apple via email form, but the last time I did so they gave me a generic script answer that wasn't helpful at all.

    Thanks,
    Peter
     
  2. wackymacky macrumors 68000

    wackymacky

    Joined:
    Sep 20, 2007
    Location:
    38°39′20″N 27°13′10″W
    #2
    I'd pester Apple again, they have been very helpful for me in the past resolvng such issues (when then can see on their records I have purchased over a dozen new macs over the last few years)
     
  3. finalcut macrumors 6502

    Joined:
    Oct 9, 2007
    Location:
    Quebec, Canada
    #3
    yeah I'd call them directly. Since you just bought a MBA, you will be able to get fast help because of your new acquisition
     
  4. DanielCalladine macrumors member

    Joined:
    Jul 19, 2008
    Location:
    Sydney
    #4
    I'm surprised that they weren't more helpful as I've had to do this 2 or 3 times when I've sold laptops and forgotten to deauthorize them.

    They usually get back to me within the day and deauthorize them all for me.

    Try emailing again and see if it works this time.
     
  5. Angry-Birds thread starter macrumors member

    Joined:
    Aug 10, 2011
    #5
    Thank you for the help everyone! I emailed them and went out last night, but when I woke up this morning I was very happy to find that they had emailed me back within about 30 minutes of me contacting them to tell me they had deauthorized all computers associated with the account. I didn't even have to mention my MBA purchase!

    Kudos to Apple's CS. :cool:
     

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