Debris under display - Repair display or Replace watch?

Discussion in 'Apple Watch' started by dL., May 15, 2015.

  1. dL., May 15, 2015
    Last edited: May 15, 2015

    dL. macrumors 6502

    Joined:
    Nov 5, 2007
    #1
    I'm just wondering. For those with pixel anomalies or debris under the display, would Apple be replacing the entire watch (with new serial number) or would they simply replace the screen?

    dL
     
  2. Sirious macrumors 65816

    Sirious

    Joined:
    Jan 2, 2013
    Location:
    United Kingdom
    #2
    You can request a replacement within the first 14 days of owning the watch. After this time, when you request a replacement, you have pay some money.



    (Source: Apple chat representative)
     
  3. dL. thread starter macrumors 6502

    Joined:
    Nov 5, 2007
    #3
    I'm actually trying to ask what happens after 14 days... Because according to the warranty guide, dust debris inside found by users are eligible for warranty.

    Now my question is, do they just repair the screen or do they replace the entire watch (sans the band)?

    dL
     
  4. Bbqthis macrumors 6502a

    Bbqthis

    Joined:
    Apr 12, 2015
    Location:
    Bay Area, CA
    #4
    I had debris under glass, requested an Express Replacement and was sent a new casing a day later.
     

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