Debugging Kernel Panics

Discussion in 'MacBook Pro' started by 1ambulletproof, Nov 11, 2014.

  1. 1ambulletproof macrumors newbie

    Joined:
    Nov 11, 2014
    #1
    Thanks for any help, this is my first post of this kind so please be kind if I am missing some obvious information and don't hesitate to request it!



    The Problem:
    I started experienceing intermittent KERNEL PANICS on a late 2011 15" Macbook Pro.



    Questions & Requests:

    1. I cannot interpret the kernel panic logs and therefore am hoping for help doing so.

    2. I also have yet to identify the cause of the kernel panics so please suggest any causes as well!

    3. Is there any doubt to the Apple Hardware Test program? Memtest did not detect a ram error (though I'm not sure it could test all of my ram).

    4. Can I install OS X 10.10 on another partition of my internal 1TB SSD if I already have it installed on the same drive (but not same partition)? Could I then boot into the clean installed partition to effectively test the effect 3rd party software is having? (I believe I could do all of this on an external drive, but would prefer internal)
    5. How can I clean a Macbook Pro memory slot ( eraser? Isopropyl alcohol? Compressed air? etc.)



    Notes on the Kernel Panics:

    1. They occur at random, lengthy, intervals, usually about once per day or two, sometimes longer.
    2. When the kernel panic occurs, the system restarts, offers an error report and reloads all software to it's last state.
    3. I installed everything using migration assistant from a 2012 13" Macbook Pro
    4. Will crash while asleep or while running. Will crash with and without any peripheral devices attached.

    5. I will list the occurrences recorded in /library/logs/DiagnosticReports and at least one sample at the end of my post.


    What I've Tried & the Effect (in chronological order)

    1. Delete things from spotlight - no effect

    2. OS X reinstall (but not an erase & install) - seemed to reduce frequency of crashes but not solve problem

    3. Deleted PRAM/NVRAM - no effect

    4. Reset SMC - no effect

    5. Repair disk (said repair unneeded) - no effect

    6. Apple Hardware Test w/ Ram in 6 different configurations:

    2x8gb Original Configuration - Failed Apple Hardware Test (error 4MEM/9/40000000 0x846e7218) but Passed Memtest & Rember
    2x8gb Swapped slots - Failed Apple Hardware Test ( error 4MEM/9/40000000 0x846e8398)

    Module A in Slot 0, Module B out - Failed Apple Hardware Test ( error 4MEM/9/40000000 0x846e7218)
    Module A in Slot 1, Module B out - Passed at least 1 loop ( Went 1.5-2 hours looped no problems vs failed tests take 10 minutes or less)

    Module B in Slot 0, Module A out - Failed Apple Hardware Test ( 4MEM/9/40000000 0x846e7498)
    Module B in Slot 1, Module A out -Passed at least 1 loop ( Went 1 hours looped no problems vs failed tests take 10 minutes or less)


    What I Plan To Do
    1. Operate with 1x8gb memory in slot 1 to examine the possibility slot 0 is the problem. (This is the current state of my machine & testing)
    2. Test another set of ram against the Apple Hardware Test
    3. Reinstall 2x8GB ram and do a full erase and reinstall with limited third-party software, hoping that may fix the problem.


    About my Mac:
    Late 2011 15" Macbook Pro (version 8,2)
    OS: OSX Yosemite 10.10

    CPU: 2.4Ghz Intel Core i7

    GPU: MD 6770M 1024MB / Intel HD 3000 512MB

    RAM: 1x8GB DDR3 1600MHz (brand = PNY) .............(previously 2x8GB DDR 1600MHz PNY memory but removed 1 stick to test ram slots)

    HD: 1x 1TB SSD Samsung 840 EVO

    Screen: Default 15" screen / #HELPME 27 xi 27" 1080p external monitor

    Peripheral Devices: Logitech Track Pad T651 / Logitech Solar-Powered Bluetooth Keyboard K760 / Logitech Gaming Mouse G100s / Seagate 1TB external Hard drive / WD 500GB external Hard drive



    Date/Time of logged kernel panics: (MM/DD/2014 EST )
    11/09 2:33PM 11/05 9:17PM 10/29 10:32PM 10/26 8:32PM 10/25 11:30PM 10/24 9:58PM 10/24 9:30PM 10/21 12:30AM



    Kernel Panic Details:

    Anonymous UUID: 2B112FA2-C1CC-FE47-3C08-C36FAEC6F108



    Sun Nov 9 14:33:55 2014


    *** Panic Report ***
    panic(cpu 7 caller 0xffffff800961e80a): Kernel trap at 0xffffff7f4a30bf80, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0xffffff7f4a30bf80, CR3: 0x000000043f6e0024, CR4: 0x00000000000626e0

    RAX: 0x000000000000000f, RBX: 0x0000000000000000, RCX: 0x0000000000000000, RDX: 0xb07ac03969fd0001
    RSP: 0xffffff81f4473c28, RBP: 0xffffff81f4473d20, RSI: 0xffffff7f8a31d410, RDI: 0x0000000000000000
    R8: 0xffffff81f4473c40, R9: 0x0000000000000004, R10: 0x0000000000000000, R11: 0x0000000000000297
    R12: 0x0000000000000000, R13: 0xffffff81f4473c40, R14: 0xffffff8009d10688, R15: 0x0000000000000002
    RFL: 0x0000000000010286, RIP: 0xffffff7f4a30bf80, CS: 0x0000000000000008, SS: 0x0000000000000010
    Fault CR2: 0xffffff7f4a30bf80, Error code: 0x0000000000000010, Fault CPU: 0x7




    Backtrace (CPU 7), Frame : Return Address
    0xffffff81f44738d0 : 0xffffff800953a811
    0xffffff81f4473950 : 0xffffff800961e80a
    0xffffff81f4473b10 : 0xffffff800963a443

    0xffffff81f4473b30 : 0xffffff7f4a30bf80
    0xffffff81f4473d20 : 0xffffff8009b3f023
    0xffffff81f4473d90 : 0xffffff80099e2966
    0xffffff81f4473e20 : 0xffffff80099e1f11
    0xffffff81f4473f50 : 0xffffff8009a4dcb2
    0xffffff81f4473fb0 : 0xffffff800963ac46




    BSD process name corresponding to current thread: securityd





    Mac OS version:

    14A389





    Kernel version:
    Darwin Kernel Version 14.0.0: Fri Sep 19 00:26:44 PDT 2014; root:xnu-2782.1.97~2/RELEASE_X86_64
    Kernel UUID: 89E10306-BC78-3A3B-955C-7C4922577E61
    Kernel slide: 0x0000000009200000
    Kernel text base: 0xffffff8009400000
    __HIB text base: 0xffffff8009300000
    System model name: MacBookPro8,2 (Mac-94245A3940C91C80)




    System uptime in nanoseconds: 121895193199883
    last loaded kext at 66958143499949: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8c99f000, size 20480)
    last unloaded kext at 121240555710350: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f8c99b000, size 16384)
    loaded kexts:
    net.tunnelblick.tun 1.0
    com.quark.driver.Tether64 1.1.0d3
    com.ni.driver.nipalk 2.7.0
    com.globaldelight.driver.BoomDevice 1.1
    com.driver.LogJoystick 2.0
    com.logitech.manager.kernel.driver 4.10.1
    com.apple.filesystems.smbfs 3.0.0
    com.apple.filesystems.autofs 3.0
    com.apple.driver.AppleHWSensor 1.9.5d0
    com.apple.driver.AGPM 100.14.37
    com.apple.driver.AudioAUUC 1.70
    com.apple.driver.AppleOSXWatchdog 1
    com.apple.iokit.IOBluetoothSerialManager 4.3.0f10
    com.apple.driver.AppleMikeyHIDDriver 124
    com.apple.driver.AppleMikeyDriver 266.5
    com.apple.driver.AppleUpstreamUserClient 3.6.1
    com.apple.kext.AMDFramebuffer 1.2.8
    com.apple.driver.AppleHDA 266.5
    com.apple.iokit.IOUserEthernet 1.0.1
    com.apple.driver.AppleIntelHD3000Graphics 10.0.0
    com.apple.AMDRadeonX3000 1.2.8
    com.apple.driver.AppleMCCSControl 1.2.10
    com.apple.driver.AppleLPC 1.7.3
    com.apple.driver.AppleSMCLMU 2.0.4d1
    com.apple.kext.AMD6000Controller 1.2.8
    com.apple.driver.AppleIntelSNBGraphicsFB 10.0.0
    com.apple.driver.SMCMotionSensor 3.0.4d1
    com.apple.driver.AppleSMCPDRC 1.0.0
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.0f10
    com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
    com.apple.Dont_Steal_Mac_OS_X 7.0.0
    com.apple.driver.AppleHWAccess 1
    com.apple.driver.AppleHV 1
    com.apple.driver.AppleMuxControl 3.7.21
    com.apple.driver.AppleThunderboltIP 2.0.2
    com.apple.driver.AppleUSBTCButtons 240.2
    com.apple.driver.AppleUSBTCKeyboard 240.2
    com.apple.driver.AppleIRController 327.5
    com.apple.iokit.SCSITaskUserClient 3.7.0
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache 35
    com.apple.driver.XsanFilter 404
    com.apple.iokit.IOAHCIBlockStorage 2.6.5
    com.apple.driver.AppleUSBHub 705.4.1
    com.apple.driver.AirPort.Brcm4331 800.20.24
    com.apple.driver.AppleFWOHCI 5.5.2
    com.apple.iokit.AppleBCM5701Ethernet 10.1.2b3
    com.apple.driver.AppleSDXC 1.6.5
    com.apple.driver.AppleAHCIPort 3.0.7
    com.apple.driver.AppleUSBEHCI 705.4.14
    com.apple.driver.AppleSmartBatteryManager 161.0.0
    com.apple.driver.AppleACPIButtons 3.1
    com.apple.driver.AppleRTC 2.0
    com.apple.driver.AppleHPET 1.8
    com.apple.driver.AppleSMBIOS 2.1
    com.apple.driver.AppleACPIEC 3.1
    com.apple.driver.AppleAPIC 1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
    com.apple.nke.applicationfirewall 161
    com.apple.security.quarantine 3
    com.apple.security.TMSafetyNet 8
    com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
    com.apple.kext.triggers 1.0
    com.apple.iokit.IOSerialFamily 11
    com.apple.driver.DspFuncLib 266.5
    com.apple.kext.OSvKernDSPLib 1.15
    com.apple.iokit.IOAcceleratorFamily2 156.4
    com.apple.iokit.IOSurface 97
    com.apple.iokit.IOFireWireIP 2.2.6
    com.apple.driver.AppleSMBusController 1.0.13d1
    com.apple.driver.AppleSMBusPCI 1.0.12d1
    com.apple.kext.AMDSupport 1.2.8
    com.apple.AppleGraphicsDeviceControl 3.7.21
    com.apple.driver.AppleHDAController 266.5
    com.apple.iokit.IOHDAFamily 266.5
    com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.0f10
    com.apple.driver.IOPlatformPluginLegacy 1.0.0
    com.apple.driver.IOPlatformPluginFamily 5.8.0d49
    com.apple.driver.AppleSMC 3.1.9
    com.apple.iokit.IOAudioFamily 200.6
    com.apple.vecLib.kext 1.2.0
    com.apple.iokit.IOUSBUserClient 705.4.0
    com.apple.driver.AppleBacklightExpert 1.1.0
    com.apple.iokit.IONDRVSupport 2.4.1
    com.apple.driver.AppleGraphicsControl 3.7.21
    com.apple.iokit.IOGraphicsFamily 2.4.1
    com.apple.driver.AppleUSBMultitouch 245.2
    com.apple.driver.AppleUSBMergeNub 705.4.0
    com.apple.driver.AppleUSBComposite 705.4.9
    com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
    com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
    com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
    com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.0
    com.apple.iokit.IOBDStorageFamily 1.7
    com.apple.iokit.IODVDStorageFamily 1.7.1
    com.apple.iokit.IOCDStorageFamily 1.7.1
    com.apple.driver.CoreStorage 471
    com.apple.driver.AppleThunderboltNHI 3.1.7
    com.apple.iokit.IOThunderboltFamily 4.2.1
    com.apple.iokit.IOAHCISerialATAPI 2.6.1
    com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.0
    com.apple.iokit.IO80211Family 700.52
    com.apple.iokit.IOFireWireFamily 4.5.6
    com.apple.iokit.IOEthernetAVBController 1.0.3b3
    com.apple.driver.mDNSOffloadUserClient 1.0.1b8
    com.apple.iokit.IONetworkingFamily 3.2
    com.apple.iokit.IOAHCIFamily 2.7.0
    com.apple.driver.AppleEFINVRAM 2.0
    com.apple.driver.AppleEFIRuntime 2.0
    com.apple.iokit.IOSMBusFamily 1.1
    com.apple.security.sandbox 300.0
    com.apple.kext.AppleMatch 1.0.0d1
    com.apple.driver.AppleKeyStore 2
    com.apple.driver.AppleMobileFileIntegrity 1.0.5
    com.apple.driver.AppleCredentialManager 1.0
    com.apple.driver.DiskImages 389.1
    com.apple.iokit.IOStorageFamily 2.0
    com.apple.driver.IOBluetoothHIDDriver 4.3.0f10
    com.apple.iokit.IOBluetoothFamily 4.3.0f10
    com.apple.iokit.IOReportFamily 31
    com.apple.iokit.IOUSBHIDDriver 705.4.0
    com.apple.iokit.IOHIDFamily 2.0.0
    com.apple.driver.AppleFDEKeyStore 28.30

    com.apple.iokit.IOUSBFamily 705.4.14
    com.apple.driver.AppleACPIPlatform 3.1
    com.apple.iokit.IOPCIFamily 2.9
    com.apple.iokit.IOACPIFamily 1.4
    com.apple.kec.Libm 1
    com.apple.kec.pthread 1
    com.apple.kec.corecrypto 1.0




    System Profile:
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.98.100.24)

    Bluetooth: Version 4.3.0f10 14890, 3 services, 27 devices, 1 incoming serial ports
    Thunderbolt Bus: MacBook Pro, Apple Inc., 25.1
    Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x01BA, 0x202020202020202020202020202020202020
    Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x01BA, 0x202020202020202020202020202020202020
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: BRCM2070 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Hub
    USB Device: IR Receiver
    Serial ATA Device: Samsung SSD 840 EVO 1TB, 1 TB
    Serial ATA Device: MATSHITADVD-R UJ-8A8
    Model: MacBookPro8,2, BootROM MBP81.0047.B27, 4 processors, Intel Core i7, 2.4 GHz, 16 GB, SMC 1.69f3
    Network Service: Ethernet, Ethernet, en0
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 512 MB
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 1024 MB
     
  2. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #2
    Sounds like you have a handle on eliminating the memory as the issue.

    Before you do a clean install, I would try getting rid of this mouse driver. Then try holding shift while booting to safe mode. That by passes any startup or login items and gives you close to clean system running. See if that stops the problems, then you know a login or startup item is the cause.

    Code:
    last unloaded kext at 121240555710350: com.logitech.driver.LogiGamingMouseFilter 
     
  3. 1ambulletproof thread starter macrumors newbie

    Joined:
    Nov 11, 2014
    #3
    You may be on to something...

    I took a look at all of the kernel panic logs and you can see there are a few KEXTS which keep popping up as the last loaded or unloaded:
    Logitech KEXTS & AppleUSB something....in fact at least one of those KEXTS is the last unloaded or loaded in every single panic log I have! Is this significant?!

    do you think these could be a potential cause and what can I do about them? I assume I can simply uninstall the logitech software although I'm not sure how well my logitech devices will work then...as for the Apple stuff, I'm clueless.


    11/9
    System uptime in nanoseconds: 121895193199883
    last loaded kext at 66958143499949: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8c99f000, size 20480)
    last unloaded kext at 121240555710350: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f8c99b000, size 16384)

    11/5
    System uptime in nanoseconds: 16432253968964
    last loaded kext at 16388467454921: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f93544000, size 40960)
    last unloaded kext at 6923418831333: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f93544000, size 16384)

    10/29
    System uptime in nanoseconds: 58488352878479
    last loaded kext at 51593552162610: com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.0 (addr 0xffffff7fada24000, size 81920)
    last unloaded kext at 51657253699073: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fada0f000, size 16384)

    10/26
    System uptime in nanoseconds: 2043764451404
    last loaded kext at 1834323264648: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f8e1b6000, size 364544)
    last unloaded kext at 730073576325: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7f8e18f000, size 16384)

    10/25
    System uptime in nanoseconds: 9370783650975
    last loaded kext at 9357865422649: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7fb2c19000, size 40960)
    last unloaded kext at 366625627883: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7fb0842000, size 65536)

    10/24
    System uptime in nanoseconds: 1591406329428
    last loaded kext at 1388887581639: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f8edc6000, size 364544)
    last unloaded kext at 203104128335: com.apple.driver.AppleUSBUHCI 656.4.1 (addr 0xffffff7f8ca42000, size 65536)

    10/24
    System uptime in nanoseconds: 9287320888067
    last loaded kext at 672758242689: com.apple.filesystems.afpfs 11.0 (addr 0xffffff7f85dca000, size 364544)
    last unloaded kext at 893891531064: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f85da7000, size 16384)

    10/21
    System uptime in nanoseconds: 6077713560322
    last loaded kext at 925741973337: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f87872000, size 40960)
    last unloaded kext at 996517082480: com.logitech.driver.LogiGamingMouseFilter 1 (addr 0xffffff7f87872000, size 16384)
     
  4. Weaselboy Moderator

    Weaselboy

    Staff Member

    Joined:
    Jan 23, 2005
    Location:
    California
    #4
    It does seem like the Logitech driver is a common theme here. I would uninstall the Logitech stuff and see if that fixes it. Check with Logitech to see if they have updated drivers that may fix this.

    Even without the drivers the mouse will work for basic functions. Some of the extra buttons may not work though.
     
  5. duervo macrumors 68020

    duervo

    Joined:
    Feb 5, 2011
    #5
    Although rare, actual bugs in OS X can cause kernel panics, but in most cases it's more likely that one or both of the following are the cause, because an actual bug in OS X that causes kernel panics would be well known by the community at large rather quickly.

    1. Third-Party software (drivers/kernel extensions),
    2. Faulty hardware.

    Uninstall (or update) that Logitech software. Since it is listed in every crash log so far, it does seem suspicious. If there is no update available for it, then uninstall it.

    If that doesn't fix it, it's time to suspect faulty hardware (unless there are other third-party bits and pieces installed.)
     

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