iPhone X Defect?

Discussion in 'iPhone' started by dstew201, Oct 25, 2018.

  1. dstew201, Oct 25, 2018
    Last edited: Oct 25, 2018

    dstew201 macrumors 6502

    dstew201

    Joined:
    Jan 6, 2016
    #1
    Looks like the coating is rubbing off phone. Wonder if taking the case off/on rubbed the sides??
     

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  2. DeltaMac macrumors G3

    DeltaMac

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    Delaware
    #2
    Wow...
    I don't often comment about how other people use their phones - lots of personal preferences in that --- but:
    How often do you remove the case? (and why would you need to do that more than once or twice a year?)
     
  3. DevinNj macrumors 6502a

    Joined:
    Apr 27, 2016
    Location:
    New Jersey
    #3
    I take my case off at least every other week to remove any dust/dirt particles inside so they don't scratch the phone. My phones get top dollar when it comes time to sell when I upgrade.
     
  4. Newtons Apple macrumors Core

    Newtons Apple

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    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #4
    That is not good. How long has this been happening. Does not look like this happened overnight, looks like something has been rubbing on it for a while. Apple will likely replace that unless they find user damage.
     
  5. dstew201 thread starter macrumors 6502

    dstew201

    Joined:
    Jan 6, 2016
    #5
    Oops... let me add this is my daughter’s phone, and she claims the case is on all the time, and she holds it by the pop-socket.

    I inspected the phone and don’t see any damage anywhere else, so probably not from a fall.

    Was just wondering if a tight case could have exposed a phone defect? When I remove the case I noticed it Hugging the sides pretty snug, and it’s a hard piece of plastic.
     
  6. DeltaMac macrumors G3

    DeltaMac

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    #6
    (read your post #5 after I thought that twice-a-month removal and cleaning might be the cause - apparently not in this case [sic]
    It might be worth the effort to contact the company that made that case. They may offer some compensation. That could be longshot, but how else will that company know unless you tell them?
     
  7. EM2013 macrumors 68000

    EM2013

    Joined:
    Sep 2, 2013
    #7
    Interesting. I have a spigen case on mine and it’s super tight which makes it hard to remove. Now this makes me nervous.
     
  8. vrflyer macrumors 6502

    vrflyer

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    Jul 15, 2008
    Location:
    Suburb of Columbus
    #8
    Ater my iPhone 6 Plus I stopped using Spigen cases. Waaaaaay too tight and the corners showed sings of rubbing on the aluminum chassis. I've been using Caseology cases since and better protection IMO.
     
  9. EM2013 macrumors 68000

    EM2013

    Joined:
    Sep 2, 2013
    #9
    I had the spigen clear case that I used for the 7/8 plus and it wasn’t anywhere near this tight and I could easily take the case off.
     
  10. Waterman316 macrumors 6502

    Joined:
    Apr 1, 2018
    #10
    I believe a lot of people have had this problem, using a case or not using a case.
     
  11. BasicGreatGuy Contributor

    BasicGreatGuy

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  12. lclev macrumors regular

    lclev

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    Jul 29, 2013
    Location:
    Ohio
    #12
    I would contact Apple. I use a folding leather wallet case that has a soft rubber holder for the phone. I take it off to clean it occasionally too. Right now I have the Xs Max but my last iPhone was the X. I sold it back for top dollar and it did not have a mark on it. For all the iPhones I and my husband have had and all have been in a case, none of them have shown wear or flaking like the one in the picture you posted.

    To me it looks like it is flaking and not like it was rubbed or worn off. Not acceptable.

    Lisa
     
  13. Relentless Power, Oct 25, 2018
    Last edited: Oct 25, 2018

    Relentless Power macrumors Penryn

    Relentless Power

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    Jul 12, 2016
    #13
    It’s possible the case had a chemical reaction with the Stainless bands somehow, causing a separation. There have been some more threads like this before with the 7000 Series aluminum, but not specifically to the Stainless bands on the X or XS.
     
  14. Jordan921 macrumors 601

    Jordan921

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    Jul 7, 2010
    Location:
    Bay Area
    #14
    Yes a tight case can rub the coating off. Some phones coating comes off really easy.
     
  15. dstew201 thread starter macrumors 6502

    dstew201

    Joined:
    Jan 6, 2016
    #15
    Update: I was able to get a new X, under warranty. :D:D The specialist was surprised too see the coating peeling off. I showed him some of the photos from other threads.

    Think I’ll be sticking with stainless steel!
     
  16. lclev macrumors regular

    lclev

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    Ohio
    #16
    I am glad they replaced it. They should! That was just not acceptable for something so expensive.

    Lisa
     
  17. BasicGreatGuy Contributor

    BasicGreatGuy

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    #17
    That is great customer service. That wouldn't have happened if it had been Android.
     
  18. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #18
    That’s great that they replaced the phone, but let’s be honest, Apple _should_ be replacing this. It’s likely very rare that the coating shouldn’t be peeling off in any form or another, and it really shouldn’t be much of a surprise that they would stand behind the product for a major defect like this.
     

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17 October 25, 2018