Defective 128+ Jet Black

Discussion in 'iPhone' started by Plilbeye, Sep 26, 2016.

  1. Plilbeye macrumors member


    Sep 24, 2015
    Received my ATT 128+ Jet Black today excited as anyone would be to get my baby in the mail finally and it's defective. The SIM tray isn't flush with the phone at all, you can clearly feel it protruding from the side. I've taken it out a couple times to see if maybe it wasn't closed all the way but it will not push anymore then it already is.

    Also the top right hand corner of the phone has a strange mark around the water proofing seal. And that's not all the lightening cable charge port also isn't flush with the phone, I don't know how this got past quality control by any means. My question is what are the odds apple will have a replacement if I take this to a store to have it fixed or replaced? Do they keep phones for these kinds of issues?

    Pictures will be posted once I get home. (I know how people are if there isn't a pic it didn't happen lol.)
  2. Hoosier317 macrumors 6502a


    Sep 21, 2016
    The likelihood that they will have a replacement available? Slim to none. Not with their current lack of stock.
  3. PieTunes Contributor


    May 6, 2016
    San Diego, CA
    Absolutely crazy, I feel for you! I hope you are able to get it all rectified soon. I'm sure the Apple stores keep some stock on hand set aside for replacements. Jet black being their scarcest color across the board at this point, it might be wise to call your closest store (or different ones if many are accessible) and ask.
  4. brobstfish macrumors newbie

    Sep 14, 2016
    Seems like there is a lot of quality control issues with the iPhone 7 and 7 plus. My 7 plus creaks when picking up corners or using force touch (it seems that majority of users also experience an amount of creaking or clicking coming from their iPhone 7 plus). This is my second 7 plus btw, my first one had a speaker that rattled, with the speaker mesh inside pushed in and bent. Makes me question my decision to purchase, although I love the phone itself.
  5. Daniel L macrumors 6502

    Sep 15, 2009
    Mine's was doing the same thing, looks like it's from the water resistant seal. I took out the SIM tray, reinserted, and it's now flush.
  6. thadoggfather macrumors G4


    Oct 1, 2007
    Was gonna say this, re seat it and may take care of it for ya
  7. Relentless Power macrumors Penryn

    Relentless Power

    Jul 12, 2016
    Apple will definitely replace your device with no questions asked. However, your color is severely limited, as you know. But none the less, return it. That's not acceptable for a $900.00 device.
  8. Plilbeye thread starter macrumors member


    Sep 24, 2015
    Thanks guys I have tried this and also gave it a little more pressure but it still pops back out. Below are the pics of what I'm talking about.
    --- Post Merged, Sep 26, 2016 ---
    Apple support ask me to send them pics if I could which I did and once they saw these they said that this wasn't normal by any means, and the phone is defective and shouldn't have passed quality control. I'm told to take to my local Apple Store and was given a contact to have a replacement tomorrow fingers crossed.

    Attached Files:

  9. Knowlege Bomb macrumors 603

    Knowlege Bomb

    Feb 14, 2008
    Madison, WI
    Yeah that's ridiculous. I can't imagine you'll have any trouble getting it replaced. If they don't have replacements I'd probably just return it and either wait for them to become more readily available or get yourself a 6s+. Damn near the same phone for less and they've got that generation nailed down.
  10. ijen0311 macrumors 65816


    Jul 4, 2009
    That's awful.
  11. Doncisco88 macrumors newbie

    Sep 10, 2016
    Or just keep the phone till they have a JB available... don't let them sucker you into getting another color, bro!
  12. Plilbeye thread starter macrumors member


    Sep 24, 2015
    I will be keeping this color that's for sure. I just can't believe they are letting things like this get out. Hopefully not to many more people get one like this.
  13. Tommy c macrumors 6502

    Tommy c

    Sep 9, 2012
    Pocono PA
    I'm not liking these threads. This mad dash to get them out is costing them money in defective product.
  14. Brookzy macrumors 601


    May 30, 2010
  15. FunkyTang macrumors 6502a

    Sep 16, 2008
    No Way!
  16. _Refurbished_ macrumors 68000


    Mar 23, 2007
    As bad as those pics are, be thankful you can simply swap it out no questions asked. Any other company would result in a much more annoying experience.
  17. Mackie99 macrumors regular


    Jan 14, 2004

    My Jet Black iPhone 7 Plus is the same way. You can definitely feel it. My Silver iPhone 7 Plus you can't feel it.
  18. Plilbeye thread starter macrumors member


    Sep 24, 2015
    Alright well I still haven't gotten my replacement device yet. They sent me to Santa Monica and told me they had a device for me but once there the device they had was a JB 7 not 7+ very frustrating to say the least. But they have my name an number cause they will call me when one arrives. They have offered to take it back via mail in order and then send a replacement but they are telling me that it wouldn't deliver till November but they could try and expedite it but they can't guarantee anything. So needless to say I'm still waiting.
  19. thadoggfather macrumors G4


    Oct 1, 2007
    Can u still use the device with it out like that? Any sim reading issues? Maybe you can use it for a month or two and wait for supply issues to catch up. Bummer tho

    And does pushing it in with your thumb fix it? I'm assuming you've tried though.
  20. deadolive macrumors member

    Jun 23, 2014
    My jet black is the same. For whatever reason, this has been common with many jet blacks.
  21. Plilbeye thread starter macrumors member


    Sep 24, 2015
    I can use it every now and then it will tell me the SIM isn't inserted, I have tried to push the SIM tray in unfortunately it doesn't really do anything.
  22. AhemThisGuy macrumors member

    Sep 9, 2016
    No bueno... return it

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21 September 26, 2016